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My refinancing experience was very good and outstanding. A few years ago I tried to do the same kind of business with another mortgage company that had an agressive TV advertisement and I couldn't get through. Mr. Russell Yodzio of Quicken Loans had the knowledge and was committed in helping me in order for the process to go smooth. Everything was done in the correct manner; in a few days I had the approval and in two weeks I was doing the paperwork (signature) in my one home! I would'nt hesistate to recommend Quicken Loans to anyone. It seems that they are "Committed to excellence".