reviewer
kategriffin18
Bethlehem, PA
Quicken (online) doesn't compare to Wells Fargo (in person).
2 star rating

practical
Pros

    Fast

Cons
    Deceitful, temporary - loan was quickly transferred, confusing

NOV
1
2009

Quicken Loans — 

Our advisor, Sam Bazzi, was extrememly nice, however also said that we would only pay $1700 out of pocket for our refinance.  That was not the case.  He also stated that we would receive $1700-2000 back from Wells for cashing out that escroe account.  We only got back a little over a $1000. 

Just be honest about the closing costs and WHERE the money is coming from and you'll be fine.  It was only costing us $1700 because of the money that we were transferring over from Wells to Quicken, and reinvesting our  bonus 'missed mortgage payment' back towards the principle.  NOT because of a 'discount' you were giving us.  There's a difference.  We paid over $2500 out of pocket and our principle went up.  You never said that you were tacking more money onto the base amount of our loan.  Way to hide closing costs.  At least be honest about it and we would have been fine!  We know how it works.  Instead, the process wasn't necessarily about lying, but about 'leaving the details out'.

Then, to add insult to injury, our loan was transferred from Quicken to Bank of America within one MONTH!!!!!!!!  Unreal....

I would not reccommend this company.



I_thumb_down Quicken Loans is not recommended by kategriffin18

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I_comment_shdw24 Comments about kategriffin18’s Review

 


Kelly-QuickenLoans wrote on Nov 5, 2009 at 10:11AM

Thanks for the review.

We have looked into your loan with us and have compared the documents based on what you have stated above. We noticed that what is on your closing documents was actually lower than what we originally quoted you on your application. If you would like to talk about your loan further please feel free to contact me at, Kelly@quickenloans.com

Thanks,
Kelly