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My husband and I are extrememly conservative. We have always gone to the same bank for 23 years to aquire a loan. When I called Quicken loans after I saw the ad on T.V., it was just to get the current rate. Before I knew it I was processing a new home loan over the phone. It was all very safe and secure. John Henderson made it sooooo easy. I have already sent two more couple his way. Thanks Quicken loans for saving my family money in these tough economic times! Sincerely Chris & Leslie Fraze