reviewer
superjosiah
Gravette, AR
Super Fast Refinance! They were on top of it all!
5 star rating

value conscious, Married
Pros

    quick process, Went beyond my expectations-, I trust Quicken loans, OUSTANDING SERVICE, Very professional, Great communication and very courteous, Fantastic people!, Quality service, pleasant, All staff had good phone skills, Easy as it gets., Amazing customer service, We closed on time, Amazing, clear and simple process, Very efficient process., Customer oriented., efficient, Web-Based Documents, QUICK, Professional, outstanding, Fast, unbeatable all around, Best deal., Excellent loan expert, good attitudes, Piece of cake!!!!, Positive experience., Highly recommend, from start to finish!, Thorough, Friendly, Most of process done online, world-class customer service!, Super-Easy!!!!, Great Customer Service

Cons
    temporary - loan was quickly transferred, Loan was sold before 1st payment

NOV
1
2009

Quicken Loans — 

I had gone to a few refinancing sites and filled out their forms to get a call back from a rep for their company.  Less than 8 hours later I got a call from Quicken Loans.  The other companies called over the next 2 weeks and none could match the rates that Quicken Loans was able to.  Quicken Loans had arranged the appraisal less than 3 days later and had our paperwork off to the underwriters by the week's end.  About 3 weeks later, we were signing the closing on our refinance.  WOW!  These guys were on top of their game!  Plus, any questions I had were promptly answered and their online site is top-notch!  The only caveat is that Quicken Loans sold my mortgage to another lender before our first payment, so we now have to deal with another lender which has some big shoes to fill, but I do not anticipate any problems at this time.



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