3.2
5 reviews
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Pure TalkUSA
Pure TalkUSA

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Pure TalkUSA
 
3.2

(based on 5 reviews)

Ratings Distribution

  • 5 Stars

     

    (2)

  • 4 Stars

     

    (1)

  • 3 Stars

     

    (0)

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    (0)

  • 1 Stars

     

    (2)

60%

of respondents would recommend this to a friend.

Reviewed by 5 customers

Displaying reviews 1-5

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1.0

very bad service

By 

from jackosnville fl

Comments about Pure TalkUSA:

I had this service for one day nothing working My cell phone was with ATT before and they say this phone will be working for pur talking service bit its was not even my cell phone was unlocked They say go to ATT and they help you because they are working with ATT ATT never heard about this company and business with them before you change you phone from other company think a lot of time This people even don't return the money for not use service I was with them only one day I think they don't speak real things about there service

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1.0

Need a working phone for PURETALK

By 

from Sarasota FL

Comments about Pure TalkUSA:

Purchased a PURETALK cell phone online. Arrived in plain box; no "packaging", minimal manuals. Had difficulty activating online. Indicated that the system was down; try again tomorrow. Eventually had to call Customer Service to find out that the phone HAD been activated online. Was able to make a call, and receive calls, AND connect to WiFi. NEXT DAY phone did not connect to WiFi, NOR did it have a cell signal. Had several cell phone experienced family members check the SETTINGS to see if it could connect to WiFi. Finally, called Customer Service to find local retail store where I might take the phone to get it checked, but there was none. Was transferred to Tech Support, who had me open the back of the phone and remove the SIM card. (Was very concerned that I might damage something, as had no experience doing this). Replaced the SIM card, and phone finally connected to the cell signal. Was able to make call. BUT... still did not connect to WiFi. Techie had me go thru several procedures, but no WiFi connection. Said that he had used all the "protocols", and told me that it was a problem with my WiFi provider, and that I should call them. Informed him that I had another cell phone, a tablet, a computer, and Smart TV that ALL connected to WiFi, so the problem is with the PHONE, not my home network. Was transferred back to Customer Service who asked me, "What would you like us to do?" Told them if they could not provide a FIX for the phone then they should replace it. I had only had it a couple of weeks. She quickly informed me that wasn't so... I had had it over 3 weeks, AND that they were not responsible for the phone AFTER TWO WEEKS after purchase. A 2 week warranty? UNBELIEVABLE!! So now I have an Android cell phone that is JUST A PHONE. Cannot download APPS or sync contacts from former phone. CHECK THE WARRANTY BEFORE PURCHASING A CELL PHONE. I have been around long enough that I SHOULD have known to do that.

  • Affiliation:
  • I received a sample

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4.0

Good family plan great rates and service

By 

from Covington Louisians

Comments about Pure TalkUSA:

I was happy with my other MVNO carrier also on the A T & T towers, but needed a lower cost pay as you go for one phone and unlimited for one phone. My numbers were ported in ample time Customer support is always friendly and HELPFUL. I had unlocked BYOD phones. Both work in the GSM service. Had one number ported 11/2015 the other 12/2015. looks like the coverage meets my needs. DO not need web service or a smart phone, (maybe one day I will) but for now meets my needs. I have told others about pure talk.

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(2 of 2 customers found this review helpful)

 
5.0

No complaints for their no-contract, pay-as-you-go plans

Comments about Pure TalkUSA:

I switched from AT&T to Pure Talk about a month ago. I ordered a new SIM from Pure Talk and got it within a week. I called customer service to activate it and port my number, and after a few minutes on hold got a very helpful, friendly customer service rep. No problems with the ported number, and they sent an email when the number was ported. At that point, I replaced the old AT&T SIM card with the new one from Pure Talk, and it worked great right away. Set up voicemail easily, and haven't had a problem since.

Call Quality
No complaints. Pure Talk uses the same network as AT&T, so there was no difference in the call quality.

Coverage
Being in a rural area, there are always dead zones, but again, it's AT&T's network, so there was no difference when I switched.

Plan Options
Flex plan works well, you're billed for what you use in $10 increments, and minutes roll over. If you're a heavy user, an unlimited plan may be better, but for my smaller use, the flex plan is what I need.

Features
You can bring any AT&T phone to Pure Talk, so there's an abundance of new and used phones that you can use.

Customer Service
Like I said above, no complaints with customer service. Quick response, friendly reps.

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(7 of 8 customers found this review helpful)

 
5.0

PureTalkUSA-every thing you need, inexpensively.

By 

from Vandalia, IL

Comments about Pure TalkUSA:

I really like this phone service & think you should all try it. I don't call internationally, but I think plans are available for that. My unlimited talk, text & 6mg data is $43.95/m prepaid AND NO taxes or other charges. No overages unless you go over 6mg data. I've talked on it from Chicago,IL to Houston, TX without losing a signal. Try PureTalkUSA.com and save some money! :)

Call Quality
No matter where I am, weather it be TX, IL, WI or in between, I can hear perfectly, no interference.

Coverage
I've used this phone everywhere between Chicago and Houston, never lost signal.

Plan Options
Unlimited talk and text is $39.95, and yes , any time of any day. For only $4 more you get 6mb data too.

Features
pick what phone you want that's compatible with their service & you can buy just the sim card from them. Voice mail, texting, camera phones...

Customer Service
I've purchased phones from PureTalk USA. The one reconditioned one didn't work & they sent out a new one immediately. The representatives are very nice to talk to.

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