We have been customers with Protect America for about 10 years. Last year I contacted them because I wanted a newer system. The woman I spoke with was as helpful as any customer service person I've ever talked to. She upgraded my system to a brand new system and lowered our monthly rate plus gave us a free month because of how long we have been with the company. She also gave us a bunch of new items and replaced the current items we had that were in need of being replaced. When I had a question I was able to contact her directly and she answered any emails I sent right away. I was very impressed and because of her I stayed with the company. Most any time I have contacted Protect America's customer service they have been very helpful. I definitely recommend this company for protecting your home.