2008 Contributor
seangel
Conway, AR

nasty rude personal!!!

1 star rating

A realist, safe driver, an moderate investor
Pros

    can not think of anything good to say

Cons
    Pushy claims agents, accident claims personall suck!, many of there adjusters are lazy, Non-responsive employees, Incompetent employees

MAY
9
2008

i have never used this company for insurance but have had to deal with them over an accident caused by one of their clients...

a young man insured by progressive fell asleep at the wheel, ran off the road, hitting several things in our yard including our boat...

when we contacted progressive they sent out an appraiser 5 days later (he brought his wife and child with him as he was on his way to the lake and just stopped by to do a quick write up!!)

He gave an outrageously LOW appraisal for the repair of our boat hull and motor...insisting on us using used parts for the repair of the motor that he could get from a "buddy" of his

on our own we got 3 different appraisals and no one would repair the boat without sending it back to the factory to repair the hull (for liability reasons they said).. progressive refused to approve this and offered $2500 for a settlement.

 after we refused this it took several weeks to get the agent handling our claim back on the phone.. she was extremely rude and informed us she would not sign off on our claim until after her vacation. (which ended up being 2 weeks)

 it took 4 months and a letter from our lawyer to settle the claim

never will i use or recommend this company to anyone.. not even my worst enemy!!!

Last edited on May 10, 2008



I_thumb_down Progressive is not recommended by seangel

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I_comment_shdw24 Comments about seangel’s Review

 


babsie1987 wrote on Jun 6, 2009 at 10:24PM

Notice that the good ratings are just people saving money, anyone having to make a claim or settle, NEVER has a good experience

MommaDO wrote on May 4, 2009 at 5:58PM

progressive claims reps are trained to be that rough, they actually get points for digging into people's personal lives trying to discredit them-even their own insured! More money paid out means less profit for them.

nana1212 wrote on Dec 17, 2008 at 6:21PM

this guy which has progressive insurance reversed into my car in the parking lot at 30 mph and just said sorry my wife forgot the phone at the house and he was in a rugh gave me all the info i needed contacted progressive and they were like ok we r going to do our best to get u up and running well low and behold they took the idiots word against mine go figure and he said that i was the one to hit him but you can for sure tell that his tire marks went up my car and mest up my hood anyhow had a 6 year old son with me and pregnant and those people just let it go to say their insurer not at fault soo sad i am stuck with a mest up car<only car>=(

PattyTherre wrote on Jun 28, 2008 at 11:15PM

That sounds awful and very unprofessional!

LaurieM wrote on Jun 6, 2008 at 8:52PM

Wow! That sounds like a terrible ordeal. Glad you stuck your guns and got what you deserved out of it. Good for you!

mt-mom-4sure wrote on May 18, 2008 at 10:11AM

you just had a bad claims adjuster and most likely if you would of called his supervisor they would of fired him I have had an adjuster fired within 1 day and ended up getting the customer more money on there claim for inconvience also you have the choice of where to get it fixed

vivasuzi wrote on May 12, 2008 at 7:52PM

I don't know anyone who uses progressive. Everytime I see the commercials about how low their prices are, I figure there must be a catch. It sounds like you found the catch! Thanks for the warning.

SpokaneMan wrote on May 11, 2008 at 1:16AM

Wow... that was not a good experience you had there! I am sorry to hear about how badly it went, but thanks for warning the rest of us!

Fardreamer wrote on May 9, 2008 at 8:53PM

Sounds like you had a really dire experience with Progressive. Bummer. (Oh, and, hey...welcome to Viewpoints!)