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When I was a customer of Progressive insurance, I was impressed. Their customer-service was fanstastic; They were friendly, prompt, and appeared to be generally concerned for my needs. They were very professional, right down to the insurance cards they gave you! (Unlike The General who just gives you slips of paper.) -.-
I really enjoyed the fact that they offered several different quotes from other top insurance companies, and they were the cheapest out of all of them.
I also liked the fact that I could do everything I needed to do online, make a payment, update my policy or whatever else I needed.
They are one of the best and I would certainly recommend them to anyone, if it weren't for the fact I'm on a very strict budget, I would have stayed with Progressive myself!!
I can't really say anything bad about Progressive, even their commercials are quirky and funny, I love that girl Flo! lol! Whenever you talk to their customer-service, you can imagine that you're talking to Flo, lol... Like I said, they're very professional and friendly...
NOTE: the reviewer indicated that they are a client of Progressive