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I would say I have been through everything you can go through with a car insurance company.
I've been in an accident, had my car totalled, and switched cars several times.
Progressive has made everything as easy as it can be. I know for a fact I am paying less than I would with other companies- and the service is probably better with progressive!!
I have also called numerous times and never had an outsourced call. This means my questions always get answered and I never pound my head against the wall because of communication errors.