Progressive Review

I was a loyal paying customer with Progressive for about 10 years.  The cost of my insurance never went down, only up over the years.  I was never given any special discounts for never having received a ticket or getting into an accident.  The monthly costs were not cheap but they were not high either- about middle ground.  But I decided to stay with Progressive since they are an established reputable company.  When I did eventually get into an auto accident that unfortunately was my fault, I saw a drastic increase in my monthly rates.  The damages to the other persons vehicle totalled $300.00, however due to the rate increase over three years, I was penalized about $1200.00.  When I asked  the representative why I was being penalized so much, her response was, "You didn't have to report this to us.  You could have paid it yourself."  I understand that was true but she was very rude about it.  I expected to see a decrease in my monthly costs after three years like I was told by the same rude representative, however it never happened.  So ultimately I switched to another reputable insurance company where I now pay a significantly amount less and am very grateful for the refreshing change.  I now have better customer service, and feel appreciated for my good driving history and my loyalty.