Progressive Review

Overall 4.03 of 5 view all 300 reviews

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joe0121
Sterling Heights, MI

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Progressive is quick and dependable.

in debt

Pros

Fast response by agents, affordable rates, consistent customer service

MAR

2008

Progressive insurance, so far, has been perfect. When I was looking for new insurance, I tested several of the major auto insurance companies, and Progressive was clearly the cheapest. Also, the customer service is superior. When I was still in the information gathering process, I selected the online option to "have someone call you." I received a call within 30 seconds, and the representative on the phone was informative, patient, and courteous. There have been other times that I have had to contact customer service, and I have always been able to get ahold of a live person quickly, and all of the agents have always been extremely friendly. Thankfully, I have not yet had to file a claim, but I do not have worries about this because I see the Progressive vans in my area often.