reviewer
ereed
Falls Church, VA

This company will nickel and dime you

1 star rating

A realist
Pros

    24 hour online account access, affordable rates, 24 hour claim access

Cons
    Pushy claims agents, claims adjusters are slow!, not true to advertised claims, they will screw you, manipulative, A bad job, accident claims personall suck!, Incompetent employees, Non-responsive employees, didn't like their service

SEP
10
2008

Progressive — 

Progressive is decent company unless you have to make a claim.  I filed a claim for someone hitting my bumper during rush hour traffic.  After a month and a half of dealing with the adjuster they said that they will not repair the vehicle unless I pay the deductible.  I told him that I should not have to pay a deductable since I was the one that was hit and that this should be a much quicker process because the other driver has progressive as well.  He did not agree.  The damage to the vehicles was mostly cosmetic and would cost about 900 dollars per vehicle.  The adjuster wanted both drivers to pay a deductible to get the vehicles fixed.  Since it was only cosmetic, I opted to cancel my policy with Progressive.  I need an insurace company that will give me the confidence that I am protected if someone hits me.  Progressive cannot.  I will not use this company again.  They may be inexpensive, but you will get what you pay for.



I_thumb_down Progressive is not recommended by ereed

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