I have had this machine for almost a year. I love my elliptical however, I have had it repaired more times than I can count and am very dissatisfied with the Sears repair center as I have lost more days from work and money as I am self employed waiting for them to not show up. Or they show up but cannot fix it without ordering a part which requires me to take another day off waiting for them between 8am and 5pm. Within the first month of owning the machine the bearings wore out. Within 4 more months the entire control panel broke (repair man said he never saw anything like it before). The fan would turn itself on and off with no one near it and while riding it, it would cycle through the resistance levels even when you had it set to manual. After that, one of the pedals began unscrewing itself as it was being ridden and finally jamed making it unusable. Works great once its fixed but it has been fixed a lot and now the other pedal is going. Just had the first one fixed last week. I should also say I am 5'4'' and 118 and the only one in my home that uses the machine, so its not a weight issue nor is it too many people using it.
I am sorry to hear about your substandard experience with Sears. My name is David and I work for Sears. I would like to assist you in resolving the matter with your treadmill. Please contact me at searscares@searshc.com and we can find a solution that meets your needs.
Bottle holder
Bottle holder
Digital Display
Digital Display
Dual action upper body
Extra wide foot pedals
Mutilple programs
Mutilple programs
for all fitness levels