reviewer
Cleo
Poughkeepsie, NY
buy the extended warrenty you'll need it
3 star rating

regular elliptical user

FEB
9
2009

Proform XP 110 — 

I have had this machine for almost a year.  I love my elliptical however, I have had it repaired more times than I can count and am very dissatisfied with the Sears repair center as I have lost more days from work and money as I am self employed waiting for them to not show up.  Or they show up but cannot fix it without ordering a part which requires me to take another day off waiting for them between 8am and 5pm.  Within the first month of owning the machine the bearings wore out.  Within 4 more months the entire control panel broke (repair man said he never saw anything like it before).  The fan would turn itself on and off with no one near it and while riding it, it would cycle through the resistance levels even when you had it set to manual.  After that, one of the pedals began unscrewing itself as it was being ridden and finally jamed making it unusable.  Works great once its fixed but it has been fixed a lot and now the other pedal is going.  Just had the first one fixed last week.  I should also say I am 5'4'' and 118 and the only one in my home that uses the machine, so its not a weight issue nor is it too many people using it.



I_thumb_down Proform XP 110 is not recommended by Cleo

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I_comment_shdw24 Comments about Cleo’s Review

 


Cleo wrote on Mar 28, 2009 at 7:44AM

In response to SearsCare's comment from Mar 18, 2009 at 5:27PM:

Thank you for your interest in this matter, I have sent you an email.
Janine

Cleo wrote on Mar 28, 2009 at 7:34AM

In response to mzdorow's comment from Mar 22, 2009 at 4:47PM:

The repairman just came Tuesday and it seems to be fine at this time. I would have to find something to replace it with before I sold it.

mzdorow wrote on Mar 22, 2009 at 4:47PM

did you get the co0nsoel fixed? if so would you be willing to sell it.
Thanks,
Mike
mzdorow@gmail.com

SearsCare wrote on Mar 18, 2009 at 5:27PM

Dear Mrs. Cleo:

I am sorry to hear about your substandard experience with Sears. My name is David and I work for Sears. I would like to assist you in resolving the matter with your treadmill. Please contact me at searscares@searshc.com and we can find a solution that meets your needs.

Thank you,

David V.
Senior Case Manager