Ordered flowers for one of my wife's best friends after her father passed away. supposed to be there the following day, and when i checked the tracking, it said item damaged in transit. When i called, a customer rep that was obviously in another country (couldn't understand his speech very well) basically told me to call back later to get it re-sent or a refund. When i called back later, i told the lady (who was even hard to understand) that i needed it resent and delivered next day like the original order - she said it wasn't possible. After going back and forth several times, i told her to issue a refund so i could order from somewhere else. Terrible any and every way you look at it ...

mww

Cincinnati, ohio

I ordered same day delivery and paid extra for a morning delivery. Plant never came. I called. They said sorry but plant would come in the afternoon. Plant never came!! I called again and they said they did not have that plant anymore. NEVER TOLD ME WHEN I CALLED AND ORDERED. TERRIBLE COMPANY. This plant was a gift for my daughter on her wedding day.

lindaberkowitz

Washington, DC

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realflowerpk

M01, Fatima Center, Upper Gizri, Clifton

Orders flowers for valentines days for my mother. They were dead with 1 day.

TerryP19

Dallas

Tried to order flowers for Valentines day delivery date selected 2-13-19. UPS damaged the flowers and did not notify me. I checked the tracking saw that, when I called CS number it was someone I could not understand and when I asked them to repeat for clarity they hung up. I sent an email to the email address listed and I got no response. On 2-14-19 I called again and finally convinced someone I could not clearly understand to give me a refund of the charges to my card. First and last time I will use their service.

1Day

Memphis, Tn.

I placed an order online that was available in the zip code and it was cancelled. I then called the customer support line and spoke to a representative and placed a second order she confirmed was available in the zip and it was cancelled a second time via email. If I had known after speaking to someone it may not be delivered I would have gone with another provider. Now I am unable to have an item delivered in time because I thought ProFlowers would deliver. NEVER use this company if you actually want to have something delivered.

LMCDesign

Seattle, WA

I am celebrating 31 years of marriage. I received flowers today from Pro Flowers and was super disappointed. I called to thank my husband and he heard the disappointment in my voice. I told him Pro Flowers has nothing on you. No baby breaths, no balloon, just flowers with different size roses. Not impressed at all. I asked him not to use them every again.

lilladywd

Georgia

Charged me money to deliver dead flowers in a vase I paid for. they would not give me a full refund because the vase was delivered!!! WOW

Moluvstrucks

Phoenix, AZ

I received these flowers from my children as a Mother's Day gift but the leaves were brown and wilted, and the flowers were coming apart as I took the paper off the bundle. The flowers are dying. It's only been 24 hours.

EmiliaH

San Antonio tx

I ordered house plants for a birthday and housewarming gift. The plants were tiny and not as pictured in the website, yet cost $40 each. I'd say I was paying for the gaudy ceramic planters and shipping when what I wanted were nice plants. But the reason I'm bothering to do the review is because I emailed ProFlowers to let them know of my disappointment, and they responded with an automated reply about flowers. Obviously no one reads the emails. This is a bait and switch, churn and burn operation.

VerifiedPurchase

Arizona