1.7
645 reviews
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  • High: 5.0
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Flowers and Gift Websites
ProFlowers.com

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by PowerReviews
ProFlowers.com
 
1.7

(based on 645 reviews)

Ratings Distribution

  • 5 Stars

     

    (67)

  • 4 Stars

     

    (35)

  • 3 Stars

     

    (23)

  • 2 Stars

     

    (61)

  • 1 Stars

     

    (459)

19%

of respondents would recommend this to a friend.

Pros

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Cons

No Cons

Best Uses

No Best Uses
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    • Affiliation:
    • I received a sample (33)

Most Liked Positive Review

 

Outstanding. I will use them again

I wanted to get my wife something special for Valentine's Day.

The florist I had used typically was out of business, so I was looking for alternatives. Proflowers.com was advertising...Read complete review

I wanted to get my wife something special for Valentine's Day.

The florist I had used typically was out of business, so I was looking for alternatives. Proflowers.com was advertising heavily on the radio stations I listen to, so I decided to check them out.

I saw that a very nice bouquet, the 100 live blooms of Lilies was on sale and could come with a nice red vase, a teddy bear, some bubble bath and a small box of chocolates for around $50, delivered on Friday, Feb 12, 2010.

I went with Feb 12 for a couple of reasons:

First, delivery on Valentine's Day, which was a Sunday, would cost extra

Next, I wanted my wife to get it during the week. She is retired due to disability and so has a helper, a very nice woman. I figured that, if the package was nice, my wife would be able to share the joy with her helper after the flowers arrived.

I ordered about a week in advance. I was a bit concerned because the UPS tracking number they reported right away had no record until the day before. I even called them a few days before and they said the flowers would deliver on time. I later found that the flowers were picked up the day before from a local grower.

My wife loved the package, it was boxed well. The flowers were fresh and all the extras are great. In fact, the flowers were so fresh that today, two weeks after delivery, they still look great even though they are guaranteed for a week.

My wife is thrilled, the flowers look great, the price wasn't too expensive.

I will use them again.

 

VS

Most Liked Negative Review

 

Great way to ship a cardboard box to the one you love!

I wanted to send my wife some flowers last week and decided to give ProFlowers a try.  Boy was that a big mistake.  I have uploaded a photo of what I...Read complete review

I wanted to send my wife some flowers last week and decided to give ProFlowers a try.  Boy was that a big mistake.  I have uploaded a photo of what I thought I was buying.

I was having them delivered to her work.  Let me just state right off the bat that the entire point of sending them to her work is to make her feel special and appreciated.  Beautiful flowers arrive to the building's front desk, she gets a call, and picks them up at the desk.  Well, at least that was the vision I had in my mind.

So Friday arrives, which is the day they are scheduled to be delivered, and after awhile I realize that I haven't heard anything from her about receiving them.  Of course I hadn't alerted her that she would be receiving them...they were supposed to be a surprise.  At some point I decided to check the ProFlowers website to see if I could tell if they had been delivered yet, and if not, possibly when they would be delivered.

Sure enough, once I was logged into their site, I could see my order and they had a track order button so I clicked it.  I was just stunned when it took me to the UPS website and I could see it had been sent UPS and had already been delivered to her building's mail room and received by Lewis.  I am sure it must have made Lewis's day to receive flowers from me.  Not knowing her building's mail procedures, I wondered if it was possible that mail deliveries inside the building had already been made for the day, and could her flowers possibly sit there all weekend in the mail room.  I decided I had better call her and let her know to go get them.  She was a bit confused because she doesn't even know where the mail room is in her building.  So she went looking for the mail room, went to the wrong place, but by the time she got back to her desk, she noticed that she had missed a call.  The mail room person didn't leave a message, so had she not been trying to find them and keeping an eye out, she probably would have never noticed the missed call since they didn't bother to leave a message.

Last year I had a check from my company's credit union sent to me to buy a new car and that check bounced around my building for days before it finally made its way to me.  In fact, the credit union was on the verge of putting a stop pay on the check and reissuing it when it finally arrived.  So I already know that something sent via a company's mail room can be unreliable in terms of how long it takes to arrive.

While she was trying to track down the flowers, I was on the website trying to find out what happened.  I was not aware they would send the flowers via UPS.  I expected a florist to deliver them.  After looking around the site, I did see where they explain this.  It wasn't made clear to me when I was buying them though because I would have never bought them from ProFlowers had I known this.  I will return to this point later.

So, my wife finally tracks down the flowers and they are in a cardboard box.  It requires her to put water in the vase, add the plant food, cut the flower stems, and place the flowers in the vase.  Now, this isn't a big deal, but she is at work.  It isn't like she has the kind of scissors there that you would want to use to cut flower stems not to mention that she is working.  I wasn't trying to buy her a hobby kit, I wanted a vase of arranged flowers to be delivered.  Also, since it was all in a box already and she was planning to bring them home that night anyway, it made the most sense to her to just leave them all in the box and bring it home that way and put it together at home.  Of course this totally defeats the purpose of sending them to work, right?  In a way this is a bit unfair to complain about because she could have put it all together and it was for her convenience not to, but that wasn't what I wanted.

So in the end, I guess what really matters is how gorgeous the flowers are, right?  I have attached photos so you can see them.

Hmm, well, they are not so good.  These flowers look pretty sad.  They are very droopy.  Now we could blame this on our flower arranging skill, but again, I was expecting them to come arranged.  For the $80 I spent, I am pretty sure I could have had beautiful flowers delivered by a local florist that were arranged very nicely.

Check out the couple photos of individual flowers and how limp they are.  Just ridiculous!  And these are not the exceptions!  Most of the flowers are like this.  They are nowhere near as full as the picture shows.

So here are just a few points I want to make.

1.  I clicked on and purchased flowers based on their picture and that is what I should have received.  That is what I was buying.  Sending me a box of flowers and a vase is just unacceptable.  It would be like ordering a Big Mac from the photo on the menu board at McDonalds and them bringing you a bun, a couple hamburger patties, and some condiments.

2.  I don't think the quality and quantity of the flowers compares to their photo on the website.  I haven't counted them though.

3.  Here is the part that I can't figure out and bothers me most.  Who would want their service?  By this, I mean, I am assuming that some of their customers are satisfied with their service and product.  There are certainly a handful of radio show hosts endorsing this company.  But for the life of me I can't envision when this service is what anyone would want.  In fact, I am surprised they can even employ women at that company.  It strikes me as the kind of service and product that some flower-hating men would create.  I would expect women would say, "I'm not working here.  No woman would want flowers delivered like this."  Of course, there goes my sexist attitude!  So, I don't see their service working for sending flowers in a romantic situation.  So what are the other times I send flowers?  People in the hospital and funerals.  OK, I have a sick friend or family member and perhaps they are in the hospital.  Maybe it is even serious and they are unconscious.  So I send some flowers from ProFlowers and the box can just sit there in their room until the flowers die or the patient gets well?  AWESOME!  Money well spent!  OK, let's say it's a funeral.  Exactly who is going to have time to open the box and arrange them?  Yeah, I see that working well.  So, I just can't figure out when I would actually find their service useful.

Let me just say one thing in their favor.  When I called up and complained, they did give me a refund.  So I want to give them credit for that.  They also offered to replace the flowers so if I had been happy with this type of delivery and my only dissatisfaction was the health of the flowers, I believe they would have taken care of that.  Now in truth, I didn't really want a refund.  I usually don't like accepting refunds in situations like this because I think people often just think you are complaining because you are trying to get something for free.  But when I was on the phone with them I realized that they would never give me what I really wanted.  What is that you ask?  For them to stop masquerading as a florist.  That's what I really want.  But that would mean virtually stopping their business and I know they aren't going to do that.  So I accepted a refund.

All I can say is that I can't imagine me ever using them again.  They just don't fit any need I have to send flowers.  But, perhaps this will work acceptably for you and they may make an excellent florist for you.  After all, they can send flowers almost anywhere in the country*.

However, since getting my refund I have become even more displeased with them. I wanted to convey some sort of ethics on their part since they did give me a refund, but since then I have changed my mind. First, although I didn't mention it already, on the main page showing all the different arrangements I could choose from, they showed the picture I have attached with a price. But once I cliicked on the picture to buy them, you couldn't actually buy them in that vase at the price they showed. That vase in the photo was a $15 upgrade. So that's just false advertisement in my mind. Even worse was when I realized that the description of the flowers states it would come with 16 of the purple iris's and 16 of the pink buds. When I examined my flowers I suddenly realized why mine looked so much worse (at least part of the reason). In their photo, you can actually see all 16 of the buds (and probably all 16 of the iris's too but they're too hard to count). That is a misleading arrangement because since we can only see a portion of the flowers from one angle, we should see only some fraction of the 16 buds but we see them all. This means that for the arrangement in their photo, they are far more dense than they would be in your real arrangement. This too is just blatantly misleading. So now I realize that their photo is misleading in terms of the density of the flowers and it was misleading in terms of the price and the vase. I now sense a consistent lack of integrity.

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* Some assembly required!

Reviewed by 645 customers

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1.0

Rating would be 0 if that were an option

By 

from Seattle, WA

Comments about ProFlowers.com:

I placed an order online that was available in the zip code and it was cancelled. I then called the customer support line and spoke to a representative and placed a second order she confirmed was available in the zip and it was cancelled a second time via email. If I had known after speaking to someone it may not be delivered I would have gone with another provider. Now I am unable to have an item delivered in time because I thought ProFlowers would deliver. NEVER use this company if you actually want to have something delivered.

 
1.0

I don't like Pro flowers at all.

By 

from Georgia

Comments about ProFlowers.com:

I am celebrating 31 years of marriage. I received flowers today from Pro Flowers and was super disappointed. I called to thank my husband and he heard the disappointment in my voice. I told him Pro Flowers has nothing on you. No baby breaths, no balloon, just flowers with different size roses. Not impressed at all. I asked him not to use them every again.

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

Company should be renamed Dead Flower delivery on your $$

By 

from Phoenix, AZ

Comments about ProFlowers.com:

Charged me money to deliver dead flowers in a vase I paid for. they would not give me a full refund because the vase was delivered!!! WOW

(1 of 1 customers found this review helpful)

 
1.0

Very upset, will make sure that a purchase is never made

By 

from San Antonio tx

Comments about ProFlowers.com:

I received these flowers from my children as a Mother's Day gift but the leaves were brown and wilted, and the flowers were coming apart as I took the paper off the bundle. The flowers are dying. It's only been 24 hours.

(1 of 1 customers found this review helpful)

 
1.0

Very disappointed

By 

from Arizona

Comments about ProFlowers.com:

I ordered house plants for a birthday and housewarming gift. The plants were tiny and not as pictured in the website, yet cost $40 each. I'd say I was paying for the gaudy ceramic planters and shipping when what I wanted were nice plants.

But the reason I'm bothering to do the review is because I emailed ProFlowers to let them know of my disappointment, and they responded with an automated reply about flowers. Obviously no one reads the emails. This is a bait and switch, churn and burn operation.

(1 of 1 customers found this review helpful)

 
1.0

I will never purchase from ProFlowers or refer this company

By 

from Maine

Comments about ProFlowers.com:

I have never been more frustrated with online ordering, this company is truly a scam. I clicked on the 20% button for a discount on my order. It did not generate, so I called customer service and was transferred 3 times before someone could help me. Supposedly received the discount, until I got an email saying they couldn't deliver the flowers and call for a refund. AGAIN, transferred to several people I could not understand. I still don't know if I will receive the refund. What a complete waste of time and energy, for such a fun giving gift. DO NOT use this company, shop around.

(1 of 1 customers found this review helpful)

 
1.0

Not deliver on time

By 

from Orlando, Fl.

Comments about ProFlowers.com:

Not delivery on time, never again.

(2 of 2 customers found this review helpful)

 
1.0

I will NEVER use this company again

By 

from Baltimore, Md

Comments about ProFlowers.com:

A very special occasion. My Step daughters baby shower (1st baby). She and her Father had been having personal issues and this was to be a "I really love you and i'm sorry' surprise. Also for her to be proud for her friends to see. Her favorite color is pink. So we ordered 2 dozen long stemmed roses. She was so happy to get the few skimpy wild flowers she received!!!! She posted in FB with a big smile. I was furious. Mind you, this was to be done during her shower with friends and family there. So, I called, complained, they sent more the NEXT DAY. WRONG ONES AGAIN!!!!!! I called AGAIN. She finally got them 3 days later. I would NEVER trust this company or their faithful, efficient florists again. My sweet daughter in law smiled and thanks her Dad anyway. They just don't follow up or care if they got the order correct, End rant

(1 of 1 customers found this review helpful)

 
1.0

WARNING!!!!

By 

from hagerstown, maryland

Comments about ProFlowers.com:

WARNING-!!!!!
BE SURE YOU SIGN YOUR NAME ( first and last- if the person you know, knows more than one person of the same first name)- or the "recipient" will not be able to thank you! ( and it is frustrating)- their policy is to send an e-mail to the sender- ??? what the email actually says

- FYI I spoke to multiple people on phone trying to find out this information- polite, but very difficult to understand and not forthcoming with actual policy/ procedure until after they got a bunch more of my demographic info to put in their system.

-WOULD it hurt the sender's privacy to
A) tell a recipient with this concern up front that this is what they do ( I talked to 3 different people and the 1st person said a supervisor would call me back the next day- > than a week later- no call)
B)have a drop down menu of what they include in the letter to the sender ( purchaser) of the flowers) -such as -1) the person you sent the flowers to knows more that one person with the same first name)-- 2)your name was not included in the card. 3) the person you sent flowers to would like to thank you and cannot find a current phone # or address for you.-- 4)?- free type option.
5)- option of order code connected to online messaging system where a thank you could be sent to everyone in instant time ( they have the pieces of data with order # and sender's e-mail- they could link the 2 in a way that is blinded to the recipient, but the recipient could still send their own message including any concerns re: identity).

(2 of 2 customers found this review helpful)

 
1.0

NEVER AGAIN - Couldn't have been WORSE

By 

from Missouri

Comments about ProFlowers.com:

Received for Mother's Day. SO BAD I couldn't tell my kids. The first box looked like the flowers had been stepped on and only had half the flowers - trashed on day 2. I called and was sent a second box and it was as bad as the first and had even less flowers. NEVER USE THEM.

  • Affiliation:
  • I received a sample

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