Terrible, at best ...
Ordered flowers for one of my wife's best friends after her father passed away. supposed to be there the following day, and when i checked the tracking, it said item damaged in transit. When i called, a customer rep that was obviously in another country (couldn't understand his speech very well) basically told me to call back later to get it re-sent or a refund. When i called back later, i told the lady (who was even hard to understand) that i needed it resent and delivered next day like the original order - she said it wasn't possible. After going back and forth several times, i told her to issue a refund so i could order from somewhere else. Terrible any and every way you look at it ...
mww
Cincinnati, ohio