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I had a 401k through my employer which was invested with Principal. I could go online and check my investment activity. That is a MUST for me. I can makes changes when I please from one type of investment to another. Still, there is always my appointed reliable and knowledgeable investment broker ready to answer questions by phone.
I am now receiving a small monthly disbursement. It is automatically deposited to my checking account, and always on time.
My 401k was rolled-over to an IRA, invested in the Life Time 2010. It is doing just fine where it is.
I have not had one problem with the handling of my 401k or my present IRA.
Principal Financial Group is a great company with which to do business.