worst company ever dealt with
love to travel
| Cons |
|
NOV
20
2008
Priceline —
I WOULD LIKE TO BEGIN BY SAYING THAT THIS IS BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH. I BOOKED AND PAID IN FULL FOR A HOTEL RESERVATION FOR QUITO ECUADOR. EVERYTHING WAS FINE UNTIL CHECK OUT. AT CHECK OUT I WAS TOLD THAT I NEEDED TO PAY AGAIN. I PAID PRICE LINE $864 FOR A 7 DAY STAY IN QUITO-ECUADOR. AT THE HOTEL THEY TOLD ME THAT PRICELINE DID NOT PAY THEM AND I NEEDED TO DEAL WITH THEM HERE IN THE STATES AND HAD TO PAY AN ADDITIONAL $745. I WAS FURIOUS AND HOTEL WAS NOT WILLING TO CALL PRICELINE.WHEN I GOT BACK INTO THE STATES I CONTACTED PRICELINE AND THEY GAVE ME THE RUN AROUND TELLING ME THE SITUATION WILL BE TAKEN CARE OF IN 5 BUSINESS DAYS. I CONTACTED THE HOTEL AND THEY TOLD ME THEY WERE NEVER CONTACTED BY PRICELINE. THIS WENT BACK AND FORTH SINCE THE SECOND WEEK OF OCTOBER. THIS IS NOW NOVEMBER AND AFTER FAXES TO QUITO, PHONE CALLS TO THE HOTEL, DEALING WITH THE GENERAL MANAGER, ACCOUNTING REPRESENTATIVES AND BEING ON THE PHONE WITH PRICELINE ALMOST EVERY DAY FOR 1 MONTH, I WAS FINALLY ABLE TO GET MY MONEY BACK FROM THE HOTEL. I ONE TIME WAS ON THE PHONE WITH PRICELINE FOR 2 HOURS. THEY REFUSED TO REFUND ME THE MONEY EVEN THOUGH IT WAS THEIR MISTAKE. THE HOTEL WAS SUPPOSED TO GET PAID BEFORE I GOT THERE, BUT PRICELINE NEVER CONTACTED THEM OR PAID THEM UNTIL I CALLED BOTH PARTIES. NEITHER ONE ACCEPTED RESPONSIBILITY. PRICE LINE CHARGED ME MORE THAN THE HOTEL AND WOULD NOT EVEN REFUND THE DIFFERENCE. I WAS NEVER ABLE TO SPEAK TO A MANAGER ONLY CUSTOMER RELATIONS AND IT WAS ALWAYS 10 DIFFERENT PEOPLE. I HAD TO WASTE MY TIME EXPLAINING EVERY SINGLE TIME. I WILL NEVER USE THIS COMPANY AGAIN. IT WAS MY FIRST TIME AND MY EXPERIENCE WAS TERRIBLE. THE HOTEL FINALLY GAVE ME A REFUND IN A CHECK FORM THAT WILL COST ME $70 TO GET IT WIRED TO MY ACCOUNT HERE IN THE US. THEY REFUSED TO REFUND ME TO MY CREDIT CARD BECAUSE OF THEIR RIDICULOUS POLICIES. I HOPE PRICELINE GOES BANKRUPT BECAUSE THEY TAKE MONEY FORM PEOPLE AND ARE NOT HELPFUL.
Priceline is not recommended by TRAVELLER2008
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