Priceline Review

As I have talked about in some of my other reviews, I am a former airline employee (six years) for a major airline.  These are just some of my opinions of customer service and some of the things that may go wrong from a former airline employee's point of view.

When it comes to Priceline, and this is honestly unbiased, this was the WORST company to deal with when it came to trying to reroute passengers after a flight cancellation.

I worked at an outstation which means that there's no connecting flights going through our airport.  We were either a destination or starting point of travel.  When you are flying out of an outstation you really want to make sure:

(1) ...You have seat assignments.  Priceline, most of the time, does not provide seat assignments and outstation flights are a lot of the time overbooked.  If you don't have a seat assignment, there's a very good change that you might not get to travel that day - no joke. 

(2) ...Your ticket doesn't have weird restrictions.  By weird I mean that it's only to be used on THAT airline alone (which really stinks if you have a cancellation and that was the LAST flight of the day for that airline) OR that you can't go standby.

(3) Call the airline to make sure that there aren't any changes to your flight.  I can't tell you HOW many times that people showed up for a flight that no longer exsisted or came at the wrong time because Priceline failed to inform them of the flight and/or time change.

On a side note, overbooking really stinks - but it happens all to frequently.  Airlines reserve the right to give up your seat assignements if you don't arrive on time to check in.  Be sure to check in at least an hour to an hour and 1/2 or two hours (for larger cities) so this won't happen to you. 

In conclusion, if you decide to use price line read, read, *read* the fine print.  If a price seems way too good to be true, it probably is!