Overall I have no complaints as to the operation of this griddle. I use it for breakfast (sausage/ham/bacon, pancakes, fried eggs) and for making grilled sandwiches and it works great! It heats up fast and the heat is evenly distributed over the entire surface of the griddle. Clean up is a snap because of the non-stick coating. I simply wipe it off with a paper towel, then use a dishcloth with soap and water to wash. The drip cup that mounts under the griddle catches all of the excess grease that usually accumulates when frying the bacon or sausage. What don't I like? The combo handle/legs on either side of the griddle. They may not be a problem to some, but I have limited storage space and because they stick up/out from the griddle about 2 - 3 inches, they create more storage area needed. I have to literally remove the handles from the griddle (2 screws for each side) to store mine. Performance Works like a charm! Heats evenly and quickly. Durability The nonstick coating is a good quality material and seems to be resisting scratches. Ease of Cleaning Because of the non stick coating cleaning could be as easy as wiping it off with a paper towel. For washing, it washes up easy with soap and water. Ease of Use Plug it in, set the desired temperature, wait for light to go out which indicates the heat is at temperature on dial. Place foods to be griddled on and cook!