This company is a nightmare to deal with, 3 months later and they have still not returned my Deductible after an accident I was not at fault for where the other persons insurance was responsible. They don't answer phones calls or call back. Customer Service is rude and unresponsive. I would not recommend this company to anyone!

MichaelB1215

Schenectady, NY

Worst customer service department I have ever done business with. Very rude has no concern for the customer at all will not return phone calls .had to email them just to get a response. I even tried speaking to the supervisor same attitude from supervision

myny3k

USA

Had contractor inspect the house for hail storm damage and was told to file a claim since there was damage. Adjustor would not go up on the roof to inspect 2 story house and detached garage. Complained and got their engineer to inspect and he said there were 3 shingles damaged and minor siding damage. Called another contractor in and his opinion was the roof should be replaced and whole side of house needs new siding. Filed a complain with NYS Insurance Dept. about this. Got nothing but the run around from this company. Claim still pending... Customer Service Telephone tag with voice mail going unanswered. Claims manager did nothing but hide. Available Plans Just have them for a tenants policy

catherin

USA

My vehicle was hit by a member of Preferred Mutual and right after my initial statement to the representative she told me she would deny it no matter what. I had to ask her to send someone to look at damage and even then she said the police report wouldn't really make a difference. The police report and both driver statements followed pretty much the same key points that he was stopped and hit me and they denied payment. When questioned about it I was hung up on. Then after several different stories about denying no matter what, then unable to determine liability, then shared liability they came up with entire liability on my part. They never planned on a proper investigation into the claim. As far as I am concerned that is fraud on the insurer's part. Customer Service Rude and unwilling to do their job.

10SS

USA

I have Preferred Mutual for my homeowners insurance . I never had to use them until 2 years ago when we had a microburst here and I had some roof damage and ceiling damage . The adjuster came quickly and was very pleasant and professional . He surveyed the damage and told me to get estiamtes for the damage but he estimated it would be several thousand dollars in damage . When I had two roofers come,they both told me that my 10 yr old roof had to be replaced due to the storm and that the ceiling needed to be replastered . What looked like a $2000 claim turned into a $10,000 claim. I figured I would have a hassle but the adjuster spoke on the phone with roofer who faxed in the estimate. I got a check about a week later and was very happy with the settlement of the claim . Others who had storm damage at that time fought with their company for a long time so I would recommed Preferred Mutual .

chercat

Springfield, MA

Preferred is a great company to work for and do business with! All of the employees are kind, considerate and helpful people who go above and beyond to do good and do the right thing. Their products are comprehensive and their rates are competitive. Customer Service Customer service staff are knowledgeable and helpful. Available Plans Comprehensive homeowner's, auto, valuables and liability. Everything I need.

cchatem

USA

This company is absolutely despicable. They are using at least one Adjuster (my experience) who indicates that his primary job is to deny claims - and was proven (via jury verdict) not to perform due diligence. In the matter I witnessed, even when it was clearly noted that they are not honoring their contract they show no integrity - and still stand pat - satisfied with letting the jury decide vs doing the right thing. Not a company i want to be associated with. If you choose them, hope you have no claims. Customer Service Executive laughs at your requests (or did in this case) to consider factual data - not a customer friendly company. Available Plans Contract sounds good, even worth the extra money provided it is honored.

Fact-provider

USA

very good company with good claims handling/price. Its funny to read other reviews of claims that no company would pay and they are upset. Poeple need to understand insurance a little more than just get upset at insurance companies. If they paid every claim there would be no insurance companies at all. great service and customer service for years.

Guinness12

USA

two issues, 10 months apart, both denied by the company on technicalities. very difficult to speak to anyone who can talk about your claim. Customer Service multiple calls with voicemails left go unanswered Available Plans seeing as it doesn't actually give you any insurance, even their competetive rates aren't worth it

JohnMacKenzie

USA

This company uses an off site call center to handle and process claims. Their customer service works 9-5 m-f so do not have an issue after dark or on the weekend or you will just have to wait. They also do not return phone messages to customer service as I experienced. In two years I had one claim for a $75 reimbursement for a tow. They sent me a check for $45. Upon calling their customer service during normal business hours a messaged explained that customer service was unavailable due to a company party. After another phone call and a letter the matter was slowly resolved.. At the end of the year I went to play my bill in December online and their bill pay system told me that my amount due was zero. It was the end of the year and my policy was paid in full for the entire year. I eventually am cancelled because the company never renewed my policy and sent me a bill. Instead they sent me a cancellation notice and the entire time I have no bill to pay. According to them my agent submitted a request for renewal an entire month later on January 23rd. So they are obviously passing the buck. Why would my agent renew my policy a month late? Either way my insurance was never renewed and customer service never returned my phone calls. I now pay a higher premium to another insurance company because of a 2 day lapse in my insurance coverage over a weekend when their customer service was unavailable to assist me. Once again I repeat that customer service never returned my phone calls. i am pursuing a resolve to the matter through the bbb and will be pursuing legal action if the matter is not resolved in a timely manner.

Landon123

USA