reviewer
AHimmelsbach
Geneseo, NY

great picture but not so great support

3 star rating

New to HD
Pros

    built in dvd player

Cons
    took 4 months to get a replacement part

DEC
1
2007

Polaroid - 32" Flat Screen TV — 

I bought this 32 inch HD flat screen tv from Walmart in May.  There is a build in DVD player, which is nice, but it malfunctioned within a month after I bought it.  It took four months and several frustrating calls to Polaroid customer service to finally get a replacement part.  That was after I had to carry the big unit in my car to my office in the city because I live way out in the coutry.  Then after lugging it in to the city, the Technician came and come to find out Polaroid sent the wrong part.  The Tech was nice, however, and said when the right part came he would be willing to come out to my house in the country if Polaroid paid him, and they did, he came out and it took about 10 minutes to install.  It has been working ever since, it's been about two months, but I dred if there is another malfunction because it took so long to fix it; but the bright side it was completely covered under the product warranty as I didn't pay for extra warranty.  But it's only a one year warranty.  Other than that, I love the picture quality; it's my first big screen tv.

Last edited on Feb 13, 2008



I_thumb_down Polaroid - 32" Flat Screen TV is not recommended by AHimmelsbach

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I_comment_shdw24 Comments about AHimmelsbach’s Review

 


Cindybmomof3 wrote on Feb 18, 2008 at 12:45PM

Well, It looks like I wasnt the only one that went through the same ordeal! I lucked out and saved the box and instructions and my recipt , hauled it back to wal-mart and they gave me a new one thankfully. When my dvd player quit working on it , it was with in the 30 days that they allow you to take it back to them rather then dealing with the company. I wouldnt have liked to go through that bs you had too. Overall we really like the set also.

5 star rating
"AWESOME Product. VERY crisp screen and nice sound"
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3 star rating
"Good picture, excellent sound"



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