reviewer
MJM929
Kennesaw, GA

Excellent TV, Bad DVD, Terrible Customer Support

2 star rating

somewhat tech savvy, computer literate, txtng dly
Pros

    Great Picture

Cons
    DVD player stops working, Poor customer support, Inability to find replacement parts

NOV
1
2008

Polaroid - 26" LCD/DVD Television — 

The 26" Polaroid TV/DVD combo does a great job as a TV. The picture is crystal clear, the sound is excellent. It's everything you could want in a TV.

 But the problems arise with the DVD player. About 6 months after buying, the DVD player stopped playing DVDs. I called Polaroid for support, but they told me that without the original receipt (regardless of the fact that my purchase is registered with them), they would not honor my warranty...unless I paid for the part and shipping on my own. Some warranty. After a little more research, I discovered this is a common problem with Polaroid TVs. I also discovered that even if you have the original receipt, once a year passes they don't offer any type of support. None whatsoever.

 So if you need a great TV for a good price, go for it. If you want a DVD player with it or good technical support, go somewhere else.



I_thumb_down Polaroid - 26" LCD/DVD Television is not recommended by MJM929

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I_comment_shdw24 Comments about MJM929’s Review

 


cms117 wrote on Jun 6, 2009 at 9:37PM

I agree. We purchased 37" Polaroid TV/DVD in July 2008 and rarely use the DVD. We had some trouble about a month ago and had occasion to use the DVD since. It is now June 2009 and the DVD will not work at all. Have not been able to reach tech support yet, but given some other reviews I found when looking for solutions, I expect problems there. Many reviewers have problems with the TV as well after 2-3 years. Thumbs down to Polaroid TV/DVD combos.

jfer wrote on Dec 1, 2008 at 5:34PM

We have had the same problem. We bought a Polaroid 26" LCD DVD combo Nov. 2007 and the DVD player went out on it not even a month later. We returned it and got our money back. We then waited until Jan. 2008 thinking that Polaroid would have fixed this problem. About 2 months later the DVD player went out again! I called Polaroid and they want ME to pay the $50+ shipping to get it fixed. What a bunch of crock. Very poor company. I will not by ANYTHING from Polaroid ever again!

4 star rating
"Excellent picture and sound, Love it."
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1 star rating
"Polaroid 26" LCd tv/dvd- Poor product poor support"



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