reviewer
heatherco
Arlington, TN
Polaroid 26" LCd tv/dvd- Poor product poor support
1 star rating

txtng dly
Cons
    TV stops working, Not supported by Polaroid, Poor customer support

JUN
3
2009

Polaroid - 26" LCD/DVD Television — 

I purchased a new Polaroid 26" LCD tv/dvd combo. The  TV stopped working COMPLETELY within 5 months. This t.v was in an extra room and used LESS THAN 150 HOURS.  My daughter was watching it and it completely shut off. No picture, no sound. I could not reach an actual human on the toll free number. I did receive an email telling me to fax the receipt, after I filed an online complaint,  yet no one contacted me. After two and a half months of calling several times a week, and being on hold by the automated toll free number for 15-20 minutes without ever reaching a human,  I filed a Better Business Bureau complaint. Polaroid responded to BBB the same day and said  "this model is sold under license agreement with Proview Technology, Inc. They sell and service this model. This product is not supported by Polaroid Corporation". I paid FIVE HUNDRED DOLLARS for this piece of junk product. I should have been informed by Polaroid in the beginning that they did not handle any complaints for this product.



I_thumb_down Polaroid - 26" LCD/DVD Television is not recommended by heatherco

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