2.9
15 reviews
Other E-commerce Websites:
  • Average: 4.6
  • High: 5.0
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Health and Beauty Websites
Perfume.com

Read 15 Reviews

REVIEW SNAPSHOT®

by PowerReviews
Perfume.com
 
2.9

(based on 15 reviews)

Ratings Distribution

  • 5 Stars

     

    (4)

  • 4 Stars

     

    (3)

  • 3 Stars

     

    (2)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (6)

47%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Find Your Favorite Fragrance at Perfume.com

  Looking for new online stores to make purchases this past holiday season lead me to some new places I had never shopped before. I generally rely on my favorite internet sites for...Read complete review

  Looking for new online stores to make purchases this past holiday season lead me to some new places I had never shopped before. I generally rely on my favorite internet sites for most of my online buying, but this year I strived to find new internet experiences and one of them was **Perfume.com**, a web service with fragrance. **Web Site Commentary:** Perfume.com offers a large selection of fragrances. According to the web sites own statistics, Perfume.com offers more than 8,000 brand name fragrances. Suffice it to say that most any brand you want will likely be offered here. I stopped by Perfume.com looking for Michael Kors, and I had no problem finding what I wanted. The inventory in Perfume.com is huge for this type of business. The site offers several ways to search for the brand you want. Searches can be narrowed down first by category and then narrowed down by the first letter of the item desired. This is a good feature to have, because many different types of perfumes have unusual names and consumers may or may not know the precise spelling. If you know the exact spelling, it can be entered directly into the search box. And once a match has been found, Perfume.com allows the data to be sorted alphabetically by name, popularity, price, or percentage of discount from the regular price. This is good enough to help customers find what they want, but it isn't the most innovative search or sort function I have ever used. There is no need to setup an account with Perfume.com to complete an order. Credit card information is not stored within the site, giving customers an added feeling of security. All customers need to do is enter their name, billing address, shipping address, and payment information. Discount codes can be entered near the end of the buying process and it is common for Perfume.com to offer its own coupon codes, to encourage sales.  Perfume.com is somewhat vague about its shipping. The company promises that customers will receive their orders "between six and ten business days". This gives Perfume.com some leeway, in case things cannot be shipped as quickly as they would like. My order arrived a little later than I would have preferred; however, I cannot complain about this because it was still within the promised time frame.  

**Bottom Line Viewpoint:**

Overall, Perfume.com is a very good on- line store and it is one I will likely use again. The prices are lower than other sites and it is fairly easy to find on- line coupon codes (either within Perfume.com or elsewhere on the internet) to take even more money off your order. Add to that the free shipping and the fact that you don't pay sales tax, and you have a site that is a clear winner in my book.

 

VS

Most Liked Negative Review

 

unsealed bottles, dubious contents

the perfume i ordered was unsealed and the manufacturer's plastic wrap had been re-sealed with scotch tape. when i emailed customer service, instead of offering an immediate refund or replacement, they told me...Read complete review

the perfume i ordered was unsealed and the manufacturer's plastic wrap had been re-sealed with scotch tape. when i emailed customer service, instead of offering an immediate refund or replacement, they told me a ridiculous story about how the package had been opened by their inventory manager to get a code. no manufacturer places necessary codes on the inside of sealed packages. the lie is really insulting and makes me wonder if they are trying to cover up fakes. order elsewhere if you want authentic perfumes.

Reviewed by 15 customers

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(1 of 1 customers found this review helpful)

 
1.0

DO NOT USE PERFUME.COM

By 

from Australia

Comments about Perfume.com:

I purchased a bottle and received a box not in cello that was covered in finger prints and had been used.
If this site had phot access I'd show you.
I emailed many times asking for prepaid delivery so I could send it back.
This was their response .

Salihah (Perfume.com)
Jun 6, 11:09 AM EDT

Hello,

Thank you for your email. I am very sorry to hear about the trouble you have experienced with your recent order. Unfortunately, we are unable to reship international packages at this time.

Pleasebe note that we are still able to process your return if you have sampledthe product. We understand that you must try a fragrance before you know it isto your liking. Only if the product has been used in excess, returned damaged,or returned un-boxed if the fragrance came in packaging will you be refundedminus 20%.

We thank you for your business and look forward to serving you again soon.

Thank you,

Rae
Customer Service
Perfume.com
Call us toll free 1-800-645-9251
Outside the USA call 001-516-299-9109
The World's Largest Fragrance Outlet
Shop over 14,000 brand name fragrances, skincare and cosmetics products at http://www.Perfume.com.

Gee I wish I had an UNUSED bottle.

  • Affiliation:
  • I received a sample

(4 of 6 customers found this review helpful)

 
3.0

Not the best.

By 

from Kansas

Comments about Perfume.com:

Perfume.com isn't the best place to order your fragrances from. I've only ordered from it once and don't feel the need to order from there again. There are cheaper online options that have better shipping practices.

By looking at the website design you can tell it isn't a very big or popular company though. The layout is bland and a little outdated. The search feature isn't the best because you end up pulling up like 200 different results and most of them have nothing to do with the word you searched. It's just a low quality website.

Perfume.com has a decent selection of fragrances for both men and women. The prices are alright. You can find cheaper options on other websites though. I ordered perfume off there one time. As I was waiting on my perfume to arrive I kept making the joke, "are they just walking my package to me, or what!?". It took weeks for the package to arrive. I could never get a tracking number for my package so I couldn't track it or anything.

There are many other websites that are MUCH better than Perfume.com. They are cheaper and have better shipping.

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1.0

What a scam

By 

from USA

Comments about Perfume.com:

Worst site ever. It took way longer than what was estimated for the perfume to arrive. I was okay with having to spend so much because perfume is usually cheap. I hated that after i purchased the perfume i some some for a way cheaper amount later at a different store.

(5 of 5 customers found this review helpful)

 
3.0

Changed for the worst.

By 

from Yonkers, NY

Comments about Perfume.com:

I used to shop for fragrances at another site because of their prices however all that changed until their prices were no longer a discount so I switch to "Perfume.com" and I was very pleased with their selection not to mention their service for awhile; but for some reason they had changed distributor and now their prices are no difference from the Mall department store minus the shipping and handling.  Is ashame because they have an extensive selection but the prices aren't what it used to be so I have to go shop elsewhere for discount fragrance.  Although I consider "Perfume.com" a well stock online fragrance store their prices however are no longer consider to be a discount.  

(7 of 8 customers found this review helpful)

 
1.0

bad company! STAY AWAY!

By 

from Florence, AZ

Comments about Perfume.com:

Company is a word that refers to legit businesses not this scam company. I placed an order recently, and have dealt with not just the worst customer service, but the worst business practices ever. This company is unethical in their practices, and the way they handle customers. They swear they do not receive tracking numbers until the order is almost at your home. 

I placed an order on the May 4th with express overnight shipping, and on may 10th it was still marked as being in the warehouse, Upon calling this garbage company, I was told they needed to contact their shipping warehouse and they would email me since they also saw it was in the warehouse. After hours there was no response so I contacted them back, and was given the same response. I promptly requested my money back, and was told I had to wait for them to be updated by their warehouse. I was thinking for what? The customer service person was consistent about the fact that they had no tracking number however upon my second request for money back; she said I would receive my tracking number shortly and that they could not refund my order because now it had, like magic, been shipped. 

More time went by no tracking number, and the site still says in warehouse. Their customer service is no longer responding and my order was a $160.00 order. My wife's holiday was ruined!

My suggestion to anyone trying to get perfume is to not deal with this company for your own sake. They are a fraudulent company, and are just taking people's money without regard for their customer base.

I would not wish my worst enemy to deal with this company, nor Satan himself!!!!! If this site allowed for a no star rating I would give it a negative 5 stars.

 

 

(6 of 7 customers found this review helpful)

 
1.0

DO NOT SHOP AT PERFUMEMART EVER!!!

By 

from Norwalk, CT

Comments about Perfume.com:

I recently purchased a bottle of perfume from PerfumeMart. They sent me an old bottle and the perfume was spoiled. I returned it to them with insured package, and they did not stand by their products nor did they give me a refund.

I have filed complaints with varied agencies, including the Better Business Bureau, who informed me that i was not the first complaint against them, and that they were unreachable, they do not have a working phone number, and ignore repeated mailing and email message. I would hate to see other unsuspecting customers get caught in their bad practices.

DO NOT SHOP WITH PERFUME MART EVER!!!!!

(6 of 8 customers found this review helpful)

 
1.0

I'd rather give them a negative star if I could

By 

from Aberdeen, MS

Comments about Perfume.com:

Ordered product 12/15 and paid extra to have it arrive by 12/21.  Did not arrive, so I tracked package with UPS.  No information.  Called company and was told by non-English speaker that "no infomation 'vailable - you call back, talk to dock". Left message for someone to call.  Finally got call on 12/28 and was told by "supervisor" that original order was damaged in shipment and returned to them.  Did I want reshipment?  She stated she would expedite order to arrive no later than 12/31.  Guess what? No package on 12/31.  Of course, they're closed over the holiday weekend, so I called and left message for someone to call.  Got call 1/04/10 from another "supervisor" who assured me package was showing it would arrive today.  Got home... no package.  Surprise, surprise.  Later that evening found message on phone that stated they were showing package was refused.  What package?  There wasn't even anyone home to refuse a package! This has been so frustrating because this was to be a Christmas gift for my son's girlfriend.  My son is in the Air Force and had to leave home on 1/03.  This company is a joke and a travesty.  All I want is my money back... yes, of course, they charged my credit card.

(19 of 20 customers found this review helpful)

 
1.0

unsealed bottles, dubious contents

By 

from Houston, TX

Comments about Perfume.com:

the perfume i ordered was unsealed and the manufacturer's plastic wrap had been re-sealed with scotch tape. when i emailed customer service, instead of offering an immediate refund or replacement, they told me a ridiculous story about how the package had been opened by their inventory manager to get a code. no manufacturer places necessary codes on the inside of sealed packages. the lie is really insulting and makes me wonder if they are trying to cover up fakes. order elsewhere if you want authentic perfumes.

(11 of 11 customers found this review helpful)

 
5.0

The Perfume You Want, The Prices You Need

By 

from Chicagoland, IL

Comments about Perfume.com:

Not so long ago, I got a call from a friend of my mother's who was frustrated because he couldn't find a specific cologne he wanted to buy. He had been to several department stores specifically looking for *Bowling Green Men's Cologne* by *Geoffrey *Beene, and none of the salespeople had any idea what he was talking about. He asked if I could check online to see if I could find the fragrance, so I turned to **Perfume.com**. Sure enough, the cologne was in stock and ready to purchase.

After looking at similar websites, I selected Perfume.com because I found a great discount coupon for free shipping and 10% off the purchase price. When I entered the product name in the search box, my choices came up quickly and accurately. The product page provides a product description, tells you whether or not the fragrance is in stock, and shows both the retail and Perfume.com prices. There are also customer reviews of the fragrance, which may be helpful if you're ordering a scent that you haven't sniffed before. Personally, I will probably only purchase a fragrance that has a scent I'm already familiar with.  In my opinion, website shopping is not the most practical way to find a new cologne.

In addition to the men's cologne, I found a discontinued scent that my mother was a fan of years ago. I added a bottle of *Secret de Venus* to my cart and qualified for the free shipping and 10% off promotion. Checkout was easy, and the confirmation page provided a delivery date estimation. I was impressed by how quickly the items shipped; they exceeded the delivery estimate by three days.

Overall, **Perfume.com** is an easy-to-use website that offers hard-to-find fragrances at competitive prices. The ordering and fulfillment processes were incredibly efficient, and I won't hesitate to use them again when I'm in the market for another fragrance.

(1 of 1 customers found this review helpful)

 
4.0

great

By 

from Binghamton, NY

Comments about Perfume.com:

cheep n has all brands !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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