Payless Car Rental Review

Overall 1.54 of 5 view all 13 reviews

lunarshadow
Owings Mills, MD

Except for long wait to pick up car, everything went smoothly

budget conscious traveler

Pros

Good price, Friendly service

Cons

Long wait time, even with short lines

DEC

2008

Rented from Payless at Orlando airport over Thanksgiving holiday. A shuttle bus was waiting when I got to the curb, and it took me to the rental facility promptly, even though I was the only passenger. However, a very long line waited for me when I arrived. It took at least 20 minutes to get to the counter. The person at the counter was pleasant and offered a larger car at the same price.

Once I found the car, I realized it had a ding in the passenger door, which was not marked on the form I signed. There was no one in the gate at the exit, so I had to go back to the counter to make sure the ding was recorded on the sheet before I left the lot.

The car worked out great and I had no problems during the five-day rental. The return was quick and easy, and no unexpected charges showed up on the receipt.