reviewer
soccergirl4
Seattle, WA

Payless Car Rentals - pay a few more dollars and go elsewhere!!

1 star rating

family traveler
Cons
    Shady Office, Rude staff, Long wait time, even with short lines, Scare tactic sales pitch

JUN
8
2009

Payless Car Rental — 

Where do I start?

Rented a car in Orlando.  All of the other-mentioned cons happened (long lines, scare tactics, etc.) but it is what happened afterward which soured me to this company.

The vehicle upon checkout was 1/4 full with fuel, the mileage was incorrect and there was minor damage (scratches/dents) to the rear passenger door.  I ran back inside to grab our agent and he noted these things on my copy of the agreement and signed.

Upon return, the new and different agent blew me off when I mentioned these things and indicated we were good to go.  Get home and get a charge of $716!!

We are incorrectly being charged for who knows what (they won't get back to me).  The mileage out was erroneously noted as 12,805!  For a one-week stay??  I don't think so.

And the damage had clearly been painted/primed over.

I'm duking this out with the credit card company - I have requested vehicle detail history too.  We'll see....



I_thumb_down Payless Car Rental is not recommended by soccergirl4

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