We bought one of these for our daughter who seems to always be reading. She was asking us to take her to the bookstore for a new book every couple of days and we thought this would be a lot easier and cheaper. At first it seemed to be working fairly well. It had a few minor glitches and problems but would appear to be fixed after we would complete updates. After a week or so it would mess up again. The battery life on this unit was horrible as well and seemed to only get worse. It seemed like she was always having to let it charge. Them after a couple weeks of this going on it wouldn't even power up at all. We even tried to power it up while it was plugged in and that still didn't work. When I tried to call customer service I was told very quickly that my issues were not covered by the warranty. I tried to explain to the agent that I understood her warranty had possibly expired but I would still like to know how to go about getting it repaired so she could use it. After about 20 minutes of wasted time I decided to just give up. We then invested in a used Ipad (first generation) and have had great success.