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I purchased the Pac Down Plus 11inch mattress in July of 2008. I was 3 months pregnant at the time and was already experiencing hip and back pain when I would get out of my old box spring bed. I wanted to try a memory foam mattress but couldn't justify the cost without knowing if I would like it. I purchased from bed in a box because of their 120 day warranty.
The bed arrived and I couldn't wait to open it. I opened the box and the mattress sprung to life and expanded in minutes. Tip: Open it where you want it because it is ungangly to move. I put the water proof cover and the goose down cover on top of that. I was pleasantly surprised by how well made the goose down cover was but disappointed that it was not as thick as I had envisioned. Still the bed felt soft but firm when I laid down on it. I slept that first night and woke up the next day without the debilitating pain in my hips. I was in love. I slept on the bed through the end of my pregnancy. I did end up with hip pain again but not until the last month.
I had planned a home birth but did not plan to give birth on the Pac down plus. For the birth I had prepared my old king size box spring bed in the master bedroom with a special cover and several old sheets. As it turns out I was only in labor for 20 minutes and couldn't move. I ended up birthing on my Pac down plus. I can't say I was particularly worried about the bed when the midwives finally arrived but I was extremely happy when they told me that the mattress was fine. The told me that nothing had even reached the mattress cover and only the goose down cover needed to be washed. I was completely prepared to throw the cover away but after one wash it looked brand new.
I have had the bed for almost a year and I love it. It feels exactly the same as it did a year ago. I have never seen and indentations in it after sleeping on it all night. I can't think of anything I don't like about it.
After reading all of these positive reviews I want to find something I don't like about it but I really can't. It's well made and the customer service is awesome. They actually called me to let me know when the bed had shipped and what day to expect it.
My advice: Buy it, you won't regret it. If you don't like it their return policy is amazing.