Pacsun has the worst customer service ever. i had to call more than 10 times over >2.5 months to get my refunds back for my returns. The representative doesn't know what they are doing. Every call I had to explain and go through the whole situation over again. Every time they promised a refund and update sent out in 8 hours but nothing happened. Unfortunately my last 4 orders were shipping and 3 out of 4 were received with missing items. This is total Pacsun 'pack and ship' issue but they asked me to file a police report to be able to get refund. This is not a crime issue and of course police refused to file one. This is a very stupid process of Pacsun. Pacsun definitely made mistakes on their ends but refuses to help/return money to customers.