The good - we've had this toaster for a while and it still works, no issues. Love that it can toast 4 slices at once and that it is a narrow design (2 slices in front, 2 in back) so it is easier to store than a 4 slice wide toaster model. The bad - no matter how low you set it some piece of your toast, waffle, bagel etc still gets burnt. The settings we use are sooo low that I can't imagine what the output would be if we had it set to any of the middle or high settings! But guess we've learned to work with it and leave the settings low, so it does the job and we haven't smoked our selves out any time in recent memory! I do think it is a great feature that the toaster can sense how many slices are in and if it is not 4 slices the heat coils will not start up if they are not going to be used.