Orbitz Review

I have stayed in many hotels for many nights.  My experience with Orbitz was the worst:  I made the mistake of booking the Hotel Emporio in Mexico City through Orbitz.  During my stay, the room had numerous problems, including backed up plumbing causing the room to smell like a sewer, air conditioner outages causing the room to be like a sauna, and bellboys ignoring the "do not disturb signs" and knocking on the door at 2:00 am.  After a couple of problems, I contacted Orbitz asking them to contact the management about a partial refund.  Barring that, I said that I was willing to change hotels.  From the first contact, they simply repeated their "no refunds under any circumstances" policy, and played for time, knowing that once I had left the property, I would have no recourse.  I tried to get a partial refund, without success.

In summary, if there are any problems with anything, no matter what, including safety issues, Orbitz will not issue a credit, nor allow you to modify any part of your reservation.

Avoid them like the plague.