Optimum Online phone service Reviews

Overall

2.00 of 5 (by 3 users)

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Pros

Cons

Optimum Online phone service Ratings and Reviews

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i hate the stupid call backs i get

computer literate

AUG

2008

i dont really use my optimum phone service because i am always on the go...
but when i do use it when i am done with a call it gives me a stupid call back ringer what is that all about?? never had staatic no problems with solicitors...i would suggest you put your self on the national do not call list because when you call Cablevision/Optimum to be placed on the do not call/email/mail etc...its only for their solicitation not all...I know i worked for them too...drove me nutso because the service sucks the bill breakdown for customers suck and they call screaming at nice customer service reps...oh... read full review »

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Malika84
Newark, NJ

Low Price, Bad Service

budget-conscious, a woman

DEC

2007

After having Dish Network for 7 years, I decided to try a promo with Optimum/Cablevision. Phone, cable tv, & internet service. It hasn't been a year, and I've had at least 10 reps come to my home to not complete a repair. The idea is great for the Triple Play, but this now Triple Threat has caused my internet service to go down constantly that I have to attempt a service call. Sounds like a good idea, but they ALWAYS stand me up. Supervisors don't even try to assist. They just have the nerve to give me a survey to rate their performance-that no one ever follows up on. I wouldn't complain so much,... read full review »

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goldilocks9
Middle Island, NY

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Inundated with telemarkers since switching to Optimum Online

home owner, budget-conscious, don't like clutter

AUG

2007

I purchased the Optimum three-deal package: phone, internet, and cable. Now the phone rings constantly with telemarkers that are downright evasive- they hang up when I answer and continue to call back when told not to, claiming that I have no authority to tell them to not call. I am on the Do Not Call list and rarely received telemarketing calls before switching to Optimum Online. I fear that there must have been some hidden clause that they could share or sell my info- and these are the creepy people with unsavory practices that they give my phone number to.

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jl963
Fayetteville, NC

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