OOMA Review

Purchased an OoMa Hub with a second base called Scout. You get OoMa so you can use the internet to make calls instead of the monthly bill from the Phone Company. The OoMa's Owner Manual lists basic services - connection to the internet, a simple answering machine and a "second line" all for $220 bucks. OoMa also offers a Premeire Service which costs an additional $100 paid annually. These features upgrade your service to link your voice messages with your eMail, call forwarding to a cell phone etc. etc. When I called in to ask a question the day after purchase, I was informed that the answering machine and the second line "features" NOW were no longer available as a basic service! NOW I had to pay the additional $100! These basic features are listed on the outside of the box and in the Owners Manual. Bait & Switch pure and simple - and they know it! I called the Customer Service Line which connects you to Manila or the Philippines and the "Script Readers" overseas which are completely USELESS! Their answers do not correspond to your questions! So I called OoMa's HeadQuarters in Palo Alto ( 650-566-6600) and they did indeed say I was correct (on the above points) but too bad! Literally! Oh well take it or leave it was the response. My suggestion to you is leave it - it's a con, bait & switch operation!