Norwegian Cruise Line - Pride of Hawaii Review

First of all, we were told that we could eat whenever we wanted--thats simply not true--there are periods were nothing was available.  We expected some typical Hawaiian entertainment, we received a fifties night, a disco night-- and a disc jockey who played rap and danced on stage by himself-- his audience at the time was an older crowd who bascially said it was noise.  When we went on the excursions--the drivers were expecting tips--one even said that was the way they made a living-- no mention of this anywhere in promotions.  Then we found out that the drivers were given a "script" which had them tell you a story which was more of a sales gimmick--then they stopped at the nearest tourist trap which sold that particular item in the story.  We also found out that these places were a part of the cruise line-- scratching each other's back.

On our final day we were to visit Pearl Harbor, the day before we were to receive special tags for our luggage as a part of out daily mail.  We received the wrong tags, so we went to the service center where the person basically stated that we were wrong (even though, we were told multiple times that we were)-- he rudely stated that if we needed them, they were down at the end of the counter.  I run a restaurant where customer service is our chief selling point--to the point where the customer is right even when they are wrong--and we apologize and try to make it right.  I felt no customer sympathy here--everything was to make a buck.

One caveat to this was the housekeeping service--they went over and above all expectations.  They were neat, courteous and innovative in their service.

When we return to Hawaii, we will take another route for our vacation.