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Norwegian Cruise Line - Dawn

Norwegian Cruise Line - Dawn Review



Overall 3.33 of 5 view all 27 reviews




fabulous cruise
5 star rating

lover of cruises
Pros

    fun, fun ship

Cons
    customer service not to helpful

SEP
23
2007

We cruised on the Norwegian Dawn with 8 friends and family on June 23, 2007.

 

I had read negative reviews of this ship, service and quality of food.  I must say I disagree totally.  The ship was spotless, rooms were immaculate and very well laid out.  Service was wonderful, with everyone in the housekeeping, restaurants and cruise staff always willing to lend a helping hand.

 The food was good, not gourmet, but certainly palatable.  You must make reservations the day before for restaurants during peak dining times.  We ate at 8 o'clock every evening and had no problem.  The Asian restaurant was our all time favorite with the all you can eat sushi being outrageous.  It is certainly worth the $10 per person surcharge.  They will give you additional items if you have a hearty appetite and we never left the restaurants hungry.

The only problem I had was when we had to leave our luggage outside our rooms before 2am the night before disembarking and I inadvertently had packed all of my shoes and I was actually SHOELESS with nothing to wear on my feet leaving the ship.

 I was totally mortified walking around the ship without shoes and the customer service department would not do anything to get me shoes (such as going to the galleria, the spa to at lease look for a used pair of flip-flops or anything that would alleviate me walking off the ship and onto the pier without shoes.

I was angry that they would not try and help, but someone in my party had a pair of flip flops in their carry on and I used them.

Other than that it was a wonderful cruise and would recommend it to anyone.

Last edited on Dec 12, 2007


I_thumb_up Norwegian Cruise Line - Dawn is recommended by pat7638


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I_comment_shdw24 Comments about pat7638’s Review



siamele wrote on Sep 29, 2007 at 5:26AM


Customer Service is horrendous...
We just booked a cruise on the Dawn with 7 families, and to ensure we're all together, we all got together and made our reservations by passing to the phone to the next family after one made they're reservations. We were all quoted prices for inside cabins or outside cabins based on # of people in a room. After we each gave credit cards for a deposit, we asked for areview of the balances for each room and they had all changed. We asked to speak to a supv, Alberto Monjo to resolve this. He was very sarcastic, rude and unprofessional and would not honor the pricesquoted. Additionally, we are Latitude members, as this would be our 3rd cruise with NCL. He would not honor a discount. All parties swear they will never cruise with NCL based on this experience. Alberto Monjo would not pass us on to his supervisor claiming that he is the top person.

Be very careful when dealing with NCL customer service. If this Alberto Monjo is any indication on the philopsophy of customer service at NCL- "if we've got the cash, then take a dash", it explains why his agents truly don't care and are useless.


Kristy wrote on Sep 24, 2007 at 10:35PM


NCL is my favorite cruise line! I love the freestlye dinning. Too bad about the shoes ;-(
Kristy


CyndiA wrote on Sep 23, 2007 at 8:25PM


Next time just tell everyone they would not give you your shoes. I'll bet they will manage to find your bag and let you get them (-: The squeaky wheel gets the shoes.