Northwest Airlines Review

My family for spring break went to Orlando Florida. On out way back there was a snow storm in detroit. Our flight was canceled but that wasnt the bad part. They left us stranded there so we had to drive 12 hours home with a rental car. But the sad part was we saw a VERY elderly east indian woman who had no idea. A woman gave her a cell phone to call her daughter and she didnt know the number. So this woman went up to the desk to ask if NWA could book her the next flight and the VERY RUDE woman at the desk said. NO CALL THE COMPANY AND YOU DO IT. I went over to scold the woman. Myself and a couple of the passengers from that flight are filing a law suit. The trial is still on but the poor woman slept in the airport for 3 days and her daughter had to come pick her up from orlando.

Would never fly NWA again even if they made me.