Northwest Airlines Review

Overall 2.80 of 5 view all 55 reviews

suzzi22
Silverdale, WA

Would rather fly any other airline

budget conscious traveler, into romantic getaways, love to travel, seeing the glass half full, married, dreaming in color, wishing I could retire

Cons

poor service while boarding, frequent delayed flights, poor in flight service, frequent cancelled flights, poor customer service, poor service for rescheduling flights

JUL

2008

I have flown Northwest Airlines at least 25 times over the years and althouth I don't remember having "bad" experiences with them early on, over the last 4 years I have had the worst experiences flying with them than I've had with all the other airlines combined. Their customer service (all around) is not warm and service oriented - especially the in-flight crews. I've had several cancelled flights and many late departures. I also once had a five-hours-on-the-tarmac experience which was horrible. And not only did I miss my connecting flight, they pretty much left us passengers on our own in the airport we were supposed to connect in. I have not had good experiences with them and I wouldn't fly them again if it was just a case of price.