Northwest Airlines Review

Overall 2.80 of 5 view all 55 reviews

fingerlakeguru
Ballwin, MO

ill-organized, non-customer friendly

budget conscious traveler

Cons

bad hotel accomodations, cancel flights, poor in flight service, frequent delayed flights, poor customer service, poor service for rescheduling flights, frequent cancelled flights

AUG

2008

Northwest Airlines —

My wife and I flew NW last summer and it was a nightmare---missing connecting flights and then having to spend the night in a worse than flea-bag motel with no kidding a tv set bolted onto a wooden plank at an angle in a room with no clean towels and we feared for our lives---the food vouchers were minimal and another couple had gotten 3times the vouchers. The next day our flight was again delayed and we waited all day in detroit. The hosptiality suite in the airport would not accept my comment form and two of the kiosks for help had no form. I eventually completed one and got nothing for my troubles. We avoid NW at all costs.