Northwest Airlines Review

Overall 2.80 of 5 view all 55 reviews

PhxJen
Glendale, AZ

I will never fly Northwest again!

not afraid of flying, a person who enjoys quality, usually on time, a woman, value conscious, cost-conscious, family traveler, tired of airport hassles

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Pros

good amount of flight choices

Cons

can be expensive, poor service while waiting to board, frequent cancelled flights, frequent delayed flights, poor in flight service, poor service while boarding, poor service for rescheduling flights

NOV

2007

Northwest Airlines —

I flew Northwest once, with original plans to fly with the airline twice. Thank goodness the return flight was canceled, because I don't think I could have handled another 4 and a half hour flight with those people. I was a very obviously 8-month pregnant woman, traveling as the only adult with two small children (a 3 year old and a 16 month old). I always purchase seats for my children on long flights. On top of trying to juggle to two children, I had the stroller, the car seat (which is required when purchasing a seat for a child under 2), and the diaper bag filled with in flight entertainment for my kids. After people traveling with small children needing assistance were called to board the plane, the flight attendant made me walk back down the ramp and wait off to the side while everyone else boarded before she would assist me with the car seat and folding up the stroller. When I tried to just go back to the waiting area so I could sit down instead of holding the baby and the 3 year old and keeping track of our belongings, I was told that I would not be allowed back on the plane because they had scanned my boarding pass already and it couldn't be scanned a second time. So I had to stand there for nearly 45 minutes, even as other passengers begged to wait for me. In flight my children were refused meal and beverage service until I provided proof that I paid for their seat. I also had a flight attendant complain to me twice that my very quiet and happily occupied baby was getting crumbs on their floor and I would have to clean that up before I left the plane. When the return flight was canceled they tried to refuse to credit my youngest for a flight with another airline because they wanted me to take him as a lap child. More than a dozen other passengers complained about the horrible treatment that I received on the flight. I will never fly Northwest again.