Bought this from Costco and it didnt work right out of the box. Talked to NordicTrack customer service and they sent out a tech to try and fix it. They ordered a part and then came back two weeks later when it arrived and then said that the part they replaced was not faulty and it was another issue that the treadmill didnt work. VERY POOR customer service. Spent a month trying to get it replaced and finally got fed up. Lucking for me, it was purchased at Costco so i just wheeled it in without the box and they took it back no questions asked.
If your looking for a treadmill but from a specialy exercise store and they are much better quality. I recommened a True brand treadmill, they are rock solid