I've had this phone for almost 2 years now and love it! It packs a lot of features into a very small package. The phone size is perfect. A slim build that fits nicely into a pocket, but without sacrificing screen size. The phone is ridiculously customizable in terms of the menus, shortcuts, and overall look of the screen. I've got it set up just right for quick access to messaging, photos, email, and internet. The built-in web browser does the job. Some complicated pages will not load properly, but any website set up for mobile browsing works fine. I did not like the email software that came with the phone and instead installed Nokia Email Messaging. The phone is set up to easily install outside programs. Hardware-wise, the phone has a really comfortable slide-out feature, a very excellent camera and even video recorder, and built-in GPS that works great (download the Google app to enjoy the GPS feature for free). The battery life is great, even after 2 years, and the sound during calls is above average. Overall, I found this to be a terrific and compact smartphone.