This phone is quite a disappointment. I was looking for a new phone that came free with the next 2 year plan I signed up for and this one was small and compact, just what I was looking for. I hate large phones and want something that fits in my hand easily. Well, it is small and it does fit in my hand, but it has its share of problems. A few weeks after using it, I noticed that it would turn off when I shut the phone. This has become QUITE a problem, and I have to *carefully* close the phone now after each call, in an attempt to prevent the phone from turning off. Still, sometimes I forget, and then, hours later, I realize that my phone is off and I've missed loads of calls, some of them important. The service isn't bad, I've been able to make calls everywhere and have yet to find a place where I can't make a call. I've had great luck with the battery life, I only charge it once a week or so. However, I don't text or talk a lot. As others mentioned, the phone DOES feel very flimsy, and if you're clumsy and drop your phone a lot, this is NOT the phone for you! All in all, it's a decent phone, but I would have gotten a different one if I'd known about the problem with it turning itself off everytime I close the phone.