2.5
41 reviews
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  • Average: 4.6
  • High: 5.0
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Services
Nielsen Homescan

Read 41 Reviews

Not worth the hassle

1

Been with this panel for well over a decade but there's no loyalty from them, takes years just to get enough points for any decent gift, that's there isn't 'technical' problems with their gift site, there equipment goes wrong so often but all they want to do is keep calling you, they don't like to discuss things via email for some reason (don't like things in writing perhaps?) when I eventually manage to use my points up on there gift website I'll be cancelling!

United Kingdom

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Big hassle no compensation just prizes. I want to be paid to

1

This is much more trouble than its worth. scan, yes, but then enter each price on a tiny keypad and scroll down, down, down to find whatever store the products were purchased from. Total scam and waste of my time.

Rockford, IL

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Far too impatient!

1

I received my scanner and didn't have a chance to figure out how to use it due to the fact that I do work full time and have a 2 year old. Within a week I had a phone call asking me why I didn't submit any data to them yet. About 3 weeks later I started getting emails saying they wanted me to return the scanner and threatening collections and that I was no longer a affiliated with them. Then came the phone calls every 2-3days..and more emails. I told them I intended to return it but I live out of the way so I had to make my way to a post office. I mailed it back last week, and I emailed the tracking information to 2 different email addresses for Nielson, and today I received ANOTHER notice of collections. In total...I had the scanner in my possession for less than 2 months. The amount of emails and phonecalls I received in such a short period of time is just absurd. Don't sign up for this unless you have the intention of being VERY scheduled with them.

Windsor, NS

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Terribly Impatient

1

So I thought what the hey, what would there be to lose by signing up with this thing. Well first off they sent the scanner to the wrong address luckily my husband was able to retrieve it from our old address. But he then stuck it in a tote which was ok. Now I am being hounded daily by these people to return the scanner(which i cannot find for the life of me). I explained the situation to them and they threatened to send a collection agency after us. I am appalled at the lack of help etc they provided while i was a member. I now have a week to locate the scanner or we get stalked by a collection agency. I have a ten month old, she is so active I can barely do anything let alone go through stacks of totes to find the scanner. I 100% do not recommend the scanner or these people at all unless you actually have the time or as i said they will send a collection agency after you

Canada

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Not worth the hassle

3

I have been a member for a little over 1 year and I have found that it is really not worth the time and the effort to come home and scan products with a cheesy scanner that does not work most of the time. I am returning their equipment to them tomorrow actually. Ease of Use It is easy to use and easy to understand, however the equipment is so old and unreliable that it becomes a real bother to scan things because it takes so long to do it. Product Selection I have gotten 1 prize with my points and I really do like the storage containers, it just took about a year to get it. I have never gotten any of the money prizes and I really don't expect to. Product Pricing Some of the prizes are worth the points if cost to get them, others are just way to much. By the time you save up to get them, there will be a better model. Customer Service If you miss scanning, they are calling you. If you call them for something, you can never get a straight answer as they are only worried about you scanning grocery items. Shipping and Returns It took about 6 weeks for me to get my prize.

USA

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Do not bother.

3

I do a lot of extra things to earn money. On one of the rewards sites I use I had the opportunity to sign up for Nielsen Homescan. I did it for about 6 months but finally gave up because it was definitely NOT worth my time. The basic concept is you use the scanner they mail you and scan everything you buy. It is actually very time consuming. I do not have a busy lifestyle and I found it to waste too much time. I can not imagine how someone with a busy life style could use it. No way. I would not mind the amount of time it takes if the rewards were better. It takes FOREVER to get enough points to actually cash out for a reward. I do NOT suggest Nielsen Homescan. It is not worth your time because of the horrible payouts. There are scanning apps that you can get on your phone with much higher payouts! Stick with those. Ease of Use It is easy to use. You simply scan the bar code. Product Selection Not applicable for this. Product Pricing The scanner is free. Customer Service I have never actually contacted their customer service.

Undisclosed

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Don't waste your time

2

I thought that if you joined them you would have your voice heard at this is the site WRONG. I have been a member for over 10 years very little reward-they get lots of money from companies from what we do. Then they send me a letter stating that they no longer need me to scan for me to send back the scanner within two weeks or they would turn me over to a collection agent-by way of a recording, real nice after over 10 years scanning. Have saved all of my "rewards" to get something worth wiled but now I can't get it because I am no longer a member. So please don't waste your time with Nielsen Homescan. Ease of Use You have to go through all of the stores just to find the one that your looking for-it is not like using the key pad to type in the stores name. Product Selection there is none Product Pricing there is none Customer Service Even if the scanner is not working it is your fault that it is not working, and it don't matter that your working they want it done right now. Shipping and Returns who knows they don't any anything but the scanner to return which I am doing so I don't get turned over to a collection agency.

USA

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Nielson Homescan

1

I got selected to do the Nielson home study and was sent a scanner. I was super excited at first since I thought I would earn lots of points and be able to get gift cards in exchange for all my work, but boy was I wrong. First off they expect you to scan every single thing you buy at the store, I have two kids and buy a lot! The first time it took me like an hour to scan everything. The points I earned were so low that it would have taken me forever to earn enough to get anything. I returned the scanner and left the study after that first week. I just do not have the time to invest in something like this. Ease of Use The scanner itself is easy to use, just scan the bar code on your purchases. Product Selection You have to scan every single thing you buy. Product Pricing This is a free study that you participate in, it costs nothing. Customer Service When I emailed to cancel my part of this they were very nice about it. Shipping and Returns They pay to send the scanner to you and they pay if you return it.

USA

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Member for over 20 years

4

If you want to have your voice heard and don't care about getting an "award" then this is the site for you. I have been a member for over 20 years because I wanted to have my shopping choices known so that the products don't disappear from local shelves. However, may of the products I purchased have disappeared from the local stores. But, they are still available on line. Seems like I've shaped my shopping experiences to have the products available on line but not in the local stores! They say it takes about an hour a week for scanning and answering an occasional survey. How long it takes you to scan depends on how much you buy, and your scanner. My scanner is very, very slow. Ease of Use My scanner "jams up" some of the time. No, it is not the original scanner they sent me. It is a new style. I think the original scanner was better. Product Selection The awards product selection is OK but it takes years to get one of the better awards, like an iPod. Product Pricing In my opinion, should take less points to get an award. Customer Service Customer service has always responded and seem willing to assist with any problem. Shipping and Returns I've returned an old scanner and a broken scanner and both times they paid for the shipping. Of course they do own the scanner, so in my opinion, they should pay for the shipping. Awards are shipped to you with no shipping costs.

Palm Harbor, FL

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Gave me something to do while on maternity leave

3

I found Nielsen through a local thrifty shopping blog. At the time I'd just had my first child and was starting to look into thrifty living and work at home stuff. I'd heard a lot about taking surveys at home and making money. I wanted to get started doing something. I had always worked full time and 4 weeks into my 12 week maternity leave I was getting a little bored. (I was blessed with a good sleeper.) Nielsen was something I could do right away. It's pretty easy to qualify for and surveys started coming within a few days of signing up. I actually didn't mind the scanning at first. There are quite a few stores in my area that don't require the prices to be input while scanning. That saves a lot of time. I also tend to shop in several small trips rather than one huge one. Scanning twenty items is not so bad. One hundred items on the other hand is crazy. The points scale increases over time. I've been on the panel five years now, and every year the points increase. I don't take the surveys anymore. We have two kids now and I stay home, so it still gives me something to do, plus my kids are now at an age where they find the process interesting. I wouldn't recommend it to anyone. It is a lot of work for little reward. Plus you giving away some of your personal information. I have redeemed my points for a few things, mostly toys for the kids. They do have a great prize selection. Including, Kitchen aide mixers, gift cards, toys, home and office things.

USA

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Nielsen Homescan

2.5 41

39.0