NewEgg Review

http://www.newegg.com

Overall 4.83 of 5 view all 18 reviews

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Cat
Charlotte, NC

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Good Prices, but Better Service would have been Nice

an avid online shopper, a gadget geek, a busy professional

Pros

great prices, reasonable shipping charges, fast shipping, helpful customer service

Cons

let a processing issue go unresolved, not the best navigation

AUG

2007

I decided after buying my new computer that I could really use a new monitor to go along with it. I researched monitors, and once I settled upon the Samsung flat panel that I really wanted, I then set about trying to find a place where I could get it, and quick. I found the monitor for a decent price at several online sites, but shipping was exhorbitant and I wanted my monitor as quickly as possible. After seeing that Best Buy had the monitor at a seriously jacked up price ($50+ above the prices online) I continued my search, finally settling upon newegg.com.

About Newegg.com
Newegg.com has been around for many years and is a typical "geek" superstore online outlet. The navigation for the site isn't fancy; everything is pretty much listed in basic categories on the main page. They seem to sell just about everything, and their prices are quite good. My monitor at Newegg cost me about $25 less than what it was selling for elsewhere, and their shipping rates were reasonable as well.

Purchase & Follow Up
I placed my order for the monitor, a port replicator for my laptop, and a monitor stand (for my soon-to-be spare monitor) and selected the "expedited" processing option for just a couple of dollars more. This option carries the promise that Newegg will do everything possible to get your order out the door on the same business day that you place it.

As it turned out, my choice to expedite the order was a total waste of money. I sat and watched as my order sat for two business days and, only slightly seething, gave Newegg.com a call. The call was answered promptly by a customer service rep and I explained that I was confused, as I had expedited my order request but it just sat there with no update. The rep noted that there was a problem with the zip code I had provided him.

The zip code issue was due to the fact that my residence has recently been assigned a new zip code. I haven't changed it on my credit card yet, but when I placed my order, Newegg.com's tracking site validated my address and required me to use the new zip code. So the charge wasn't being approved due to the difference in zip codes. This is forgivable, but the fact that Newegg.com let my "expedited" order languish without so much as a call to me (I had provided my phone number) to acknowledge the issue was not forgivable.

The customer service rep was very polite, and my order went out the door the very next morning. All of my components arrived within a couple of business days, and the products were shipped well and arrived in perfect condition.

Cat's Bottom Line
I wasn't too impressed with Newegg.com's inability to pick up a phone and call me to inquire about the zip code discrepancy, and that is why I've chosen to rate them as "average". Everything else about the ordering experience was slightly above average. I recommend Newegg.com for its great prices and fast shipping, but do caution users of the site to keep an eye on the status of their order, because waiting for Newegg.com to call you about an issue could take a long time.

Last edited on Aug 02, 2007

NewEgg is recommended by Cat

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Comments about Cat’s Review

Unique wrote on Dec 13, 2007 at 4:22PM

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Good review. I order from Newegg.com all the time and have not had any problems with shipment of my orders. Once I place an order, I always check my e-mail to get status updates. Newegg always informs me if there is a problem and what that problem is -- by e-mail. I've never been called by them and I'm not even sure if that is their policy. Once I check my e-mail and note a problem, I get on the phone with them right away to get it resolved quickly. Thanks for your review.

TheBard wrote on Aug 2, 2007 at 8:54PM

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I like you like Newegg for the prices and the occassional break on shiiping. I have not however had any interaction with the customer service personnel. Great review...

Vincent