NewEgg Review

Unless you can wait forever for your order to be processed, like constantly following up on the status of your order, and don't mind going through a security screening that makes the TSA look weak, do not use this vendor. 

 Twenty minutes after placing order online, received notice that our credit card would not go through, along with a list of "possible" reasons.   We called our bank to give them a heads up on the online purchase and resubmitted our order.     No more "rejection" emails from NewEgg the following day, so we left for the long holiday weekend, assuming our order would be received on Tuesday (we paid for overnight shipping).   Arrived at work Tuesday morning to an email - sent at 10:50pm Friday night, advising that the order could not be processed because the phone # we gave did not match our credit card.   Our bank verified that the NewEgg charge had already been approved and our card charged, nevertheless, I changed phone # and resubmitted.  By late Wednesday afternoon, order was still in an "In Process" status.  Contacted NewEgg via LiveChat feature on their website and was advised that they needed to personally speak to the cardholder - at the phone # associated with the card.  The cardholder was sitting right next to me, but they insisted they had to call him at the phone # associated with his credit card (his home #), even when I told them I was probably going to have to cancel the order.   It is obvious the "customer service" reps are working from a script and there is no personal interest involved, as is evident by the email I received after we cancelled the order.

I am all for taking security measures to prevent credit card fraud but the fact that they leave it to you to figure out what is going on with your order is unacceptable.  I'd rather pay a little more and have some customer service.  We wasted a week trying to get our order and ended up canceling it to use another vendor.  We will never use NewEgg and informed our IT vendor to never recommend them again.