I purchased Neosporin LT while on a trip a couple years ago. It was winter and my lips were very chapped and dry. I had seen commercials for this product on TV and it seemed like just the thing to help my symptoms. And I trusted it to work since it was from the Neosporin brand. However, soon after applying it, I was very unhappy with the product. First, it had a very strong smell, like menthol or something. This irritating smell began wafting up my nose from my lips. Second, as soon as I applied it to my lips, they started burning and tingling. It really hurt. I assumed this must be normal and decided to wait and let the product "work". After about 20 minutes, I wasn't getting any relief. In fact, my lips felt worse. I wiped the product off my lips and then applied regular Neosporin ointment to my lips instead, which soothed them. I decided I would never use Neosporin LT again. Instead, I always stick with regular Neosporin ointment, which also comes with pain relief in it now.