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I started out with Nationwide with my first car, many many years ago. I've never regretted that decision, and never wanted to try anyone else.
I've heard friends talk about their insurance nightmares and hassles. It's never been any problem to report a claim, change my vehicle, double check rates and ask for the best one for me. I notice that whenever there is a commercial for insurance comparisons, Nationwide is never included in the choices. I also notice that my rates are lower than the rates that are quoted or promised on any internet ad.
I cannot say enough good things about my Nationwide agent either. I am a very happy customer.