National Car Rental Review

Overall 2.61 of 5 view all 18 reviews

clam
Moosic, PA

Rip-off!

expecting good, fair service, a frequent traveler, Bargain hunter

Pros

drop off at another, pick up one place

Cons

customer service, price, unprofessional

NOV

2007

I rented a one way rental. When I got to the drop off location at my stated drop off time, the location was closed (an hour earlier than the website stated). After calling National's customer service hotline, they gave me a 2nd drop off location that's suppose to be open. Upon arrival, this location was also closed! After calling National's customer service hotline again and the location from which I originally picked up the car, no one can provide any assistance other than to keep the car until the next day when someone is working at the drop off location! The next day, going to the 2nd drop off location provided, they took the car. However, they charged me for the extra day that I kept it, plus a $75 fee for not dropping it off at my originally stated location. When I complained, they said that they are only responsible for collecting the fees. I'll have to take up any charge discrepancies with the place I originally rented the car from. Well, after 3 calls to the original rental location, I've received only the runaround and no resolution or refund of the charges! I will never rent from them again and recommend to everyone to not do so either!