NAPA Auto Parts Store - all Review

Overall 3.57 of 5 view all 7 reviews

Rainmaker
Marietta, GA

Fairly pleased, but don't trust the internet pricing

Research before I buy, value conscious, practical

Pros

Friendly Competent Staff

Cons

Wrong prices quoted on Internet, Price double Internet Quote, Advertised bench tester was broken

APR

2008

I was helping a friend with a truck problem. I went in the NAPA store in my business clothing with a dirty used starter in a gloved hand asking them to bench test it. They were nice to me, none of the "girls don't know anything" treatment I have experienced upon occasion. I also wanted a part that my friend suspected might be the problem. It was a relay. The price quoted on the Internet as the in store price was in the $7 range and the actual in store cost was $14, or double the quoted price. I mentioned the difference and the salesman looked at his computer and told me the old part was $7, but that the part had been superseded by a new part number and the new part number was $14. Sure sounded like gobblety gook garbage to me. I was more offended by the answer than I was by the price change. Whether it was a simple matter of not keeping the Internet information up to date, or whether it was a matter of intentionally misinforming the public to influence where they shop is not something I know, but I do know this is not the best way to build a reputation.

The bench tester was broken and I had to go to the next closest store. They too were helpful and nice. I'll shop at NAPA again, but if it is a high priced item, I'll check the price on the phone before I make the trip because using the Internet was not reliable.

The reccomendation to shop at NAPA comes with a warning not to rely on the internet prices quoted.

NAPA Auto Parts Store - all is recommended by Rainmaker

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Comments about Rainmaker’s Review

Thanks for the internet info, this confirms what other people have told me

Napa is usually much more reputable than the discount chains. The parts cost more but they last. ;>

We have a new Napa in my location...maybe I will put them to the test on their prices...sounds fishy to me. It will give me a break from watching Fedex...caught them switching a few of my package weights around...BUSTED!