NAPA Auto Parts Store - Any Review

Overall 4.33 of 5 view all 3 reviews

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Writer

Rainmaker
Atlanta, GA

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Fairly pleased, but don't trust the internet pricing

Research before I buy, value conscious, practical

Pros

Friendly Competent Staff

Cons

Wrong prices quoted on Internet, Price double Internet Quote, Advertised bench tester was broken

APR

2008

I was helping a friend with a truck problem. I went in the NAPA store in my business clothing with a dirty used starter in a gloved hand asking them to bench test it. They were nice to me, none of the "girls don't know anything" treatment I have experienced upon occasion. I also wanted a part that my friend suspected might be the problem. It was a relay. The price quoted on the Internet as the in store price was in the $7 range and the actual in store cost was $14, or double the quoted price. I mentioned the difference and the salesman looked at his computer and told me the old part was $7, but that the part had been superseded by a new part number and the new part number was $14. Sure sounded like gobblety gook garbage to me. I was more offended by the answer than I was by the price change. Whether it was a simple matter of not keeping the Internet information up to date, or whether it was a matter of intentionally misinforming the public to influence where they shop is not something I know, but I do know this is not the best way to build a reputation.

The bench tester was broken and I had to go to the next closest store. They too were helpful and nice. I'll shop at NAPA again, but if it is a high priced item, I'll check the price on the phone before I make the trip because using the Internet was not reliable.

The reccomendation to shop at NAPA comes with a warning not to rely on the internet prices quoted.

NAPA Auto Parts Store - Any is recommended by Rainmaker

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Comments about Rainmaker’s Review

GeorgeChabot wrote on Apr 5, 2008 at 1:35PM

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Napa is usually much more reputable than the discount chains. The parts cost more but they last. ;>

AmyA wrote on Apr 4, 2008 at 10:10AM

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We have a new Napa in my location...maybe I will put them to the test on their prices...sounds fishy to me. It will give me a break from watching Fedex...caught them switching a few of my package weights around...BUSTED!

mrkstvns wrote on Apr 2, 2008 at 7:22AM

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I always hate it when you can't test your benches...

kid-kansas wrote on Apr 2, 2008 at 1:07AM

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Sounds like a bait n switch too me! I can see a couple of bucks but double is a bit hard to swallow ;) Ron

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