reviewer
assisi
Bellingham, WA

Beware the obstinate bureaurcracy

1 star rating

an online shopper, thrifty, expecting good, fair service, dog lover, researcher, Responsible Honest Citizen, value conscious, very attached to my dog
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Cons
    Inflexible underwriting

NOV
29
2007

Providian (now Washington Mutual) offered a credit card to its customers via a statement insert.  When I went to their web site to apply, they had changed the terms and conditions in a material way.  When I called to ask about the discrepancy, no one could give me a straight answer and their correspondence department never responded to my inquiry.

Shortly thereafter, I received the same offer from MyPoints.  Even with a long customer history at Washington Mutual and excellent credit, I was offered a ridiculously low credit line, my credit bureau scores were lowered with a frivolous inquiry, and they refused to re-visit the subject, even though I offered to provide them with whatever documentation they needed.

Given this company's sub-prime mortgage problems, declining profits and plunging stock price, it would seem they would value their creditworthy customers.  Clearly, they lack the systems and procedures to treat prospects and customers fairly and efficiently.

 

 

Last edited on Dec 13, 2007



I_thumb_down MyPoints - Rewards Visa Card is not recommended by assisi

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I_comment_shdw24 Comments about assisi’s Review

 


assisi wrote on Oct 28, 2008 at 8:51PM

Another vote for obstinate bureaucracy. It is no wonder the issuers of this credit card (now JP Morgan Chase, formerly WAMU, formerly Providian) have had their woes. No humanoid can deal with an underwriting question, and no matter how sterling one's credit, the maximum credit line the would offer is $3,000. Ridiculous. And even after taking the issue to executive management, they could/would do nothing. I told them to keep their credit card.